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Hopelink Jobs (NOW HIRING)

HopeLink Behavioral Health

Dispatcher

Oakton, VA

$55K - $65K/yr

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where ...

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HopeLink Behavioral Health

Workforce Analyst

Oakton, VA

$60K - $65K/yr

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where ...

HopeLink Behavioral Health

Peer Health Coach

Reston, VA · On-site

$20 - $23/hr

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where ...

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What are the key skills and qualifications needed to thrive in the Hopelink position, and why are they important?

Hopelink is not a professional job title, but rather the name of a nonprofit organization that provides social services. Specific positions within Hopelink, such as Case Manager or Program Coordinator, require skills related to their respective roles. Candidates often need experience with client management systems, familiarity with community resources, and relevant certifications depending on the position. Empathy, cultural competence, and strong communication are essential, as these qualities help provide effective support to community members in need.

What is a Hopelink job?

A Hopelink job typically refers to a position at Hopelink, a nonprofit organization that provides services such as food assistance, housing support, transportation, and job readiness programs to low-income families and individuals. Working at Hopelink often involves roles in case management, transportation services, administrative support, and program coordination. Employees help connect people to essential resources, empowering them toward stability and self-sufficiency. Positions may be available in various departments, including community outreach, finance, and operations. Hopelink jobs are mission-driven and focus on making a positive impact in local communities.

What types of career advancement opportunities are available within Hopelink?

Hopelink offers a range of professional growth paths for employees, including advancements from entry-level program roles to supervisory and management positions. Staff are encouraged to pursue additional training, certifications, and professional development, often supported by the organization. Many employees find rewarding opportunities to move between different program areas, such as food programs, housing services, or employment support, broadening their experience. The organization’s collaborative culture and emphasis on staff development make it a supportive environment for career progression.

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Infographic showing various Hopelink job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution.

Dispatcher

HopeLink Behavioral Health

Oakton, VA

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.

SUMMARY STATEMENT OF POSITION:

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

WHAT WE OFFER:

  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $55,000 - $65,000
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403 (b) retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

  • Shift Available: Tuesday - Saturday, 3 pm - 11:30 pm EST
  • Fully Remote

PRIMARY DUTIES:

  • Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
  • Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
  • Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
  • Monitor the data platform for requests for mobile teams and monitor regional Microsoft
  • Teams applications for communications regarding dispatch.
  • Coordinate with PSAPs regarding available resources for co-response
  • Update state data platform with case updates and dispositions.
  • Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.

ESSENTIAL COMPETENCIES:

  • Adaptability to changes in environment and situations
  • Strong and effective communication skills and accepts criticism and feedback
  • Dependability by following instructions, responds to management direction and keeps commitments
  • Meets attendance punctuality guidelines
  • Maintains emotional self-awareness and manages relationships positively
  • Focuses on solving conflict, not blaming and building interpersonal relationships
  • Contributes to building a positive team spirit and exhibits objectivity and openness to others views

QUALIFICATIONS:

  • High School Diploma or GED
  • Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
  • Experience in telephonic and text crisis management and call center environment.
  • Demonstrated experience in a PSAP or similar environment.
  • Awareness of or experience in the mental health substance abuse treatment systems in Virginia.
  • Ability to exercise excellent independent judgment with minimal direct supervision.
  • Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

Apply