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HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where ...

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What are the key skills and qualifications needed to thrive in the Hopelink position, and why are they important?

Hopelink is not a professional job title, but rather the name of a nonprofit organization that provides social services. Specific positions within Hopelink, such as Case Manager or Program Coordinator, require skills related to their respective roles. Candidates often need experience with client management systems, familiarity with community resources, and relevant certifications depending on the position. Empathy, cultural competence, and strong communication are essential, as these qualities help provide effective support to community members in need.

What is a Hopelink job?

A Hopelink job typically refers to a position at Hopelink, a nonprofit organization that provides services such as food assistance, housing support, transportation, and job readiness programs to low-income families and individuals. Working at Hopelink often involves roles in case management, transportation services, administrative support, and program coordination. Employees help connect people to essential resources, empowering them toward stability and self-sufficiency. Positions may be available in various departments, including community outreach, finance, and operations. Hopelink jobs are mission-driven and focus on making a positive impact in local communities.

What types of career advancement opportunities are available within Hopelink?

Hopelink offers a range of professional growth paths for employees, including advancements from entry-level program roles to supervisory and management positions. Staff are encouraged to pursue additional training, certifications, and professional development, often supported by the organization. Many employees find rewarding opportunities to move between different program areas, such as food programs, housing services, or employment support, broadening their experience. The organization’s collaborative culture and emphasis on staff development make it a supportive environment for career progression.

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Infographic showing various Hopelink job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution.

Workforce Analyst

HopeLink Behavioral Health

Oakton, VA • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.
SUMMARY STATEMENT OF POSITION:
The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is responsible for reviewing and reporting attendance trends, schedule adherence, and staff availability, and plays a key role in supporting service continuity across multiple shifts. The Workforce Analyst is a critical resource in maintaining operational efficiency, ensuring that schedule changes, leave requests, and staffing shortages are tracked, documented, and escalated appropriately.
WHAT WE OFFER:
  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $60000 - $65000 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:
  • Shifts available: 2 PM - 10:30 PM Tuesday through Saturday.
  • Fully Remote

PRIMARY DUTIES:
Workforce Monitoring & Reporting
  • Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce.
  • Track and report patterns in attendance, including call-outs, tardiness, early departures, and no-shows.
  • Generate and maintain weekly and monthly workforce reports for internal review by leadership.

Leave & Schedule Requests
  • Review and process employee leave requests and schedule change requests in accordance with agency policies.
  • Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed.
  • Maintain up-to-date records of time-off balances, shift swaps, and other scheduling adjustments.

Staffing Coordination
  • Identify and report staffing shortages or schedule gaps in real time and recommend coverage solutions.
  • Collaborate with leadership to support proactive staffing planning, especially during high-volume periods or known gaps (e.g., holidays, weekends).

Communication & Documentation
  • Notify Supervisors of attendance concerns, shift deviations, or patterns requiring follow-up.
  • Document all communications and workforce changes accurately in relevant workforce management systems.
  • Ensure confidentiality and compliance with HR and organizational policies.

ESSENTIAL COMPETENCIES:
  • Accountability and follow-through
  • Data-driven decision-making
  • Problem-solving and adaptability
  • Clear and timely communication
  • Service-oriented mindset

QUALIFICATIONS:
  • Bachelor's degree preferred. In lieu of a Bachelor's, 2+ years of experience in a call center environment, with experience in workforce management, ACD, IVR, and WFM systems.
  • 1-2 years of experience in scheduling, workforce management, and analysis, or administrative coordination
  • Strong attention to detail, organizational skills, and ability to handle confidential information.
  • Proficient in Excel and scheduling platforms.
  • Strong written and verbal communication skills.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'

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