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The Access Center Coordinator provides timely, and responsive customer-centered service to referral sources, patients, patient families, and others contacting HopeHealth regarding our services. Under the direction of the Access Center leadership, this role is responsible for the timely and accurate processing of palliative referrals, hospice referrals and hospice admissions. The ideal candidate is passionate about end-of-life care; can effectively multi-task and prioritize; is highly collaborative and has a strong work ethic.

This is a full-time position, 36 hours per week and is eligible for benefits working 10:30am-7:00pm.

Understands the hospice benefit and eligibility and where services are provided.

Familiar with HopeHealth palliative care programs, their benefits and patient eligibility.

Provides first line customer service by responding to customer calls. Provides information to callers and/or routes calls to appropriate personnel, takes messages or relates information in a confidential, accurate, timely and professional manner.

Enters and process patient referrals in a timely, complete, and accurate manner.

Serves as a liaison between patients, the caregiving staff, and the billing department, supporting all three with comprehensive chart management and communications to ensure seamless patient care.

Works closely with Palliative Provider Services to ensure that referrals are complete and accurate and obtains any additional information needed to process the referral.

Collaborates with the Revenue Cycle team to ensure timely and accurate payer information is entered into the Electronic Health Record.

Understands hospice reimbursement and the different levels of hospice care.

Communicates with team members, patients, and their families regarding the status of DME supplies ordered.

Communicates all pertinent patient status information to appropriate community physicians and other referral sources.

Dispatches information and coordinates visit schedules for visiting pre-admission staff.

Is familiar and is able to articulate all services offered by HopeHealth including hospice and palliative care; grief and caregiver support; educational programing and community support.

Consistently applies HopeHealth values in all aspects of work, complying with all established HopeHealth policies and procedures including quality assurance, safety, infection control and HIPAA.

Completes other duties as requested.

Participates in weekend and holiday rotations with other Access Center coordinators.

Qualifications for this job as an Access Center Coordinator:

High school diploma plus additional specialized training.

Associate degree, medical assistant and/or medical secretary background preferred.

Two years of related experience. Comfortable working in a collaborative and fast paced environment.

Ability to read and comprehend instructions and correspondence.

Ability to clearly present information effectively to varying levels of staff and management physicians, patients, administrative assistants, operations managers and supervisors and other support and professional staff. In addition, the ability to read medical terminology is required in the translation of orders from verbal mode to written modes.

Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to evaluate situations according to established standards and policies.

In addition, ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Proficient skills using a computer and ability to effectively be trained further in computer skills for other job-related tasks.

What are the job benefits?

For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing

For your career:

• A robust orientation programs
• Educational assistance
• Reimbursement for certifications
• HopeHealth Clinical Education Lab (continuing education)

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice. It's a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We're committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our Hospice Care Team

HopeHealth's hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you'll:

• Help patients and families make every moment count. Hospice is a special calling. Your work will help patients live as comfortably and fully as possible, and provide meaningful support for everyone in the family. As part of our team, you'll provide patients, and their loved ones, with a peaceful end-of-life setting.
• Know that your expertise and unique perspective are valued. In our inclusive work culture, you'll be free to work autonomously while feeling authentic support from your team. You'll experience the mutual respect, collaboration and trust of a healthcare team that's committed to going above and beyond for every patient – and for every member of the team.
• Enjoy a flexible work schedule and generous benefits. Work full-time, part-time or per diem with scheduling flexibility to maximize your work/family life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.
• Be part of a leading team. For over 40 years, HopeHealth Hospice has set the gold standard for end-of-life care. We're the second-oldest hospice in the country, and one of the largest not-for-profit hospice providers in New England. We are committed to giving all of our employees the skills and support they need to deliver the best possible patient care.

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.