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Home Based Text Chat Operator Jobs in Raleigh, NC

Bellair

Citation X SIC - Talent Pool

Raleigh, NC · On-site

About Jet Excellence We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC ... Job Type * Home-based, with rotating schedule: 8/6 or 15/13. * Jet Excellence hires home-based ...

Bellair

Citation X SIC - Talent Pool

Raleigh, NC · On-site

About Jet Excellence We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC ... Job Type * Home-based, with rotating schedule: 8/6 or 15/13. * Jet Excellence hires home-based ...

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All JobsHome Based Text Chat Operator JobsHome Based Text Chat Operator Jobs in Raleigh, NC

Home Based Text Chat Operator information

See Raleigh, NC salary details

$11

$19

$28

How much do home based text chat operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for home based text chat operator in Raleigh, NC is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.21 per hour, depending on experience, location, and employer.

What is a Home Based Text Chat Operator?

A Home Based Text Chat Operator is a professional who provides customer support, information, or companionship through online chat platforms from the comfort of their own home. Their responsibilities often include responding to customer inquiries, assisting with troubleshooting, and maintaining a friendly and helpful tone. This role typically requires strong typing skills, good grammar, and the ability to multitask across multiple chat windows. It is a popular remote work option for those seeking flexible hours and the ability to work from anywhere with a reliable internet connection.

What are the typical challenges faced by home-based text chat operators, and how can they be managed?

Home-based text chat operators often face challenges such as managing high message volumes, maintaining professionalism in written communication, and working independently without immediate supervision. Staying organized and setting a structured work schedule can help manage workload and avoid burnout. Additionally, developing strong written communication skills and utilizing productivity tools can enhance efficiency and ensure prompt, clear responses to customers. Regular check-ins with team leads or peers can also provide support and foster a sense of connection.

What Does a Home-Based Text Chat Operator Do?

Home-based text chat operators provide customer service and support to customers through text chat applications. The type of support you provide varies, depending on the company and position. General responsibilities include responding to customer questions about products or services, resolving issues on product defects or returns, or helping customers to complete a purchase. Some text chat operators assist with software or computer troubleshooting. When you are unable to resolve the problem, you may research to find similar cases for a resolution or refer the customer to a supervisor. Home-based text chat operators work remotely, most commonly with retailers and service providers.

What is the difference between Home Based Text Chat Operator vs Customer Service Representative?

AspectHome Based Text Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, home-based with internet accessOffice or remote, depending on employer
Industry UsageOnline chat support for companiesPhone, email, or in-person support across industries
Search & Comparison IntentYesYes

The main difference is that Home Based Text Chat Operators primarily handle online chat support from home, focusing on written communication. Customer Service Representatives may work via phone, email, or in person, often in an office setting. Both roles require good communication skills and basic credentials, but the chat operator role emphasizes digital, text-based interaction in a remote environment.

What are the key skills and qualifications needed to thrive as a Home Based Text Chat Operator, and why are they important?

To thrive as a Home Based Text Chat Operator, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include patience, problem-solving, and professionalism to effectively handle diverse customer interactions. These skills ensure efficient, accurate support and a positive customer experience in a remote, digital environment.
More about Home Based Text Chat Operator jobs
What are the most commonly searched types of Text Chat Operator jobs in Raleigh, NC? The most popular types of Text Chat Operator jobs in Raleigh, NC are:
What are popular job titles related to Home Based Text Chat Operator jobs in Raleigh, NC? For Home Based Text Chat Operator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Home Based Text Chat Operator jobs in Raleigh, NC look for? The top searched job categories for Home Based Text Chat Operator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Home Based Text Chat Operator jobs? Cities near Raleigh, NC with the most Home Based Text Chat Operator job openings:
Home Based Text Chat Operator jobs near you
Citation X SIC - Talent Pool

Citation X SIC - Talent Pool

Bellair

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Please complete the application to join our talent pool for upcoming opportunities.
About Jet Excellence
We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC, redefining private aviation through data-driven efficiency, modern aircraft, and owner-focused profitability. With a commitment to trust, safety, and service excellence, we deliver tailored charter solutions and seamless travel experiences supported by a modernized fleet and nationwide reach.
The Role
The Citation X First Officer operates CE-750 aircraft as Second-In-Command (SIC), supporting safe, legal, compliant, and efficient flight operations while delivering top-tier passenger service on Part 135 charter missions.
The pilot designated as SIC is directly accountable to the Pilot-in-Command (PIC) during flight and ground operations and will assume command if the PIC should become incapacitated.
Key Responsibilities
The duties listed below accurately reflect the core regulatory responsibilities and qualifications mandated by the Federal Aviation Administration (FAA) and are fully aligned with the company's operations manual.
  • The SIC is jointly responsible with the PIC for compliance with all Federal Regulations, Company policies, and procedures applicable to his duties.
  • Aid the PIC in the safe and efficient conduct of the flight, from flight planning through completion of duties.
  • Become proficient in the duties and the exercise of judgment required of a PIC.
  • Shall serve as the Ground Security Coordinator (GSC) under the TFSSP.
  • Jointly responsible with the Company for his own flight time and duty time limitations and for maintaining his qualifications with reference to aircraft and physical requirements and shall notify the Company of any change in his qualifications.

Qualifications
  • Valid CE-750 Type Rated First Officer (SIC); applications without this certification will not be considered.
  • Current FAA First Class Medical certificate
  • Valid Passport
  • U.S. citizenship or Permanent Resident status (valid Resident Alien Card) with unrestricted right to work.
  • ICAO eligible for international operations.
  • Ability to successfully complete company training and demonstrate proficiency in all required duties.
  • Part 135 experience preferred.

Flight Time Requirements
  • 1,500 total flight hours
  • 50 hours multi-engine time

Key Competencies
  • Demonstrates strong knowledge of CE-750 systems, assists in pre/post-flight planning, performance calculations, and airworthiness checks.
  • Contributes to aircraft readiness, minimizes downtime, and supports mission success with initiative and attention to SOPs.
  • Delivers exceptional passenger service alongside cross-functional collaboration for company growth objectives.
  • Promotes proactive communication, workload sharing, and threat/error management to align with mission goals.

Job Type
  • Home-based, with rotating schedule: 8/6 or 15/13.
  • Jet Excellence hires home-based pilots residing in the domestic United States who live within one (1) hour of a major airport and can travel as required for flight assignments and operational support.

Compensation AndBenefits
  • Fully paid health, dental and vision insurance for the employee
  • Paid Time Off (PTO)
  • 401k Plan w/Matching
  • Per Diem
  • Extra day pay for days flown in addition to the normal schedule

Jet Excellence, LLC is an equal opportunity employer that provides equal employment opportunities (EEO).

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