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Home Based Text Chat Operator Jobs in Raleigh, NC

About Jet Excellence We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC ... Job Type * Home-based, with rotating schedule: 8/6 or 15/13. * Jet Excellence hires home-based ...

About Jet Excellence We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC ... Job Type * Home-based, with rotating schedule: 8/6 or 15/13. * Jet Excellence hires home-based ...

About Jet Excellence We are a fast-growing Part 135 charter operator, headquartered in Raleigh, NC ... Job Type * Home-based, with rotating schedule: 8/6 or 15/13. * Jet Excellence hires home-based ...

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Home Based Text Chat Operator information

See Raleigh, NC salary details

$11

$19

$28

How much do home based text chat operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for home based text chat operator in Raleigh, NC is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.21 per hour, depending on experience, location, and employer.

What Does a Home Based Text Chat Operator Do?

Home-based text chat operators provide customer service and support to customers through text chat applications. The type of support you provide varies, depending on the company and position. General responsibilities include responding to customer questions about products or services, resolving issues on product defects or returns, or helping customers to complete a purchase. Some text chat operators assist with software or computer troubleshooting. When you are unable to resolve the problem, you may research to find similar cases for a resolution or refer the customer to a supervisor. Home-based text chat operators work remotely, most commonly with retailers and service providers.

What are the key skills and qualifications needed to thrive as a Home Based Text Chat Operator, and why are they important?

To thrive as a Home Based Text Chat Operator, you need strong written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include patience, problem-solving, and professionalism to effectively handle diverse customer interactions. These skills ensure efficient, accurate support and a positive customer experience in a remote, digital environment.

What are the typical challenges faced by home-based text chat operators, and how can they be managed?

Home-based text chat operators often face challenges such as managing high message volumes, maintaining professionalism in written communication, and working independently without immediate supervision. Staying organized and setting a structured work schedule can help manage workload and avoid burnout. Additionally, developing strong written communication skills and utilizing productivity tools can enhance efficiency and ensure prompt, clear responses to customers. Regular check-ins with team leads or peers can also provide support and foster a sense of connection.

What is a Home Based Text Chat Operator?

A Home Based Text Chat Operator is a professional who provides customer support, information, or companionship through online chat platforms from the comfort of their own home. Their responsibilities often include responding to customer inquiries, assisting with troubleshooting, and maintaining a friendly and helpful tone. This role typically requires strong typing skills, good grammar, and the ability to multitask across multiple chat windows. It is a popular remote work option for those seeking flexible hours and the ability to work from anywhere with a reliable internet connection.

What is the difference between Home Based Text Chat Operator vs Customer Service Representative?

AspectHome Based Text Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, home-based with internet accessOffice or remote, depending on employer
Industry UsageOnline chat support for companiesPhone, email, or in-person support across industries
Search & Comparison IntentYesYes

The main difference is that Home Based Text Chat Operators primarily handle online chat support from home, focusing on written communication. Customer Service Representatives may work via phone, email, or in person, often in an office setting. Both roles require good communication skills and basic credentials, but the chat operator role emphasizes digital, text-based interaction in a remote environment.

What are the most commonly searched types of Text Chat Operator jobs in Raleigh, NC? The most popular types of Text Chat Operator jobs in Raleigh, NC are:
What are popular job titles related to Home Based Text Chat Operator jobs in Raleigh, NC? For Home Based Text Chat Operator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Home Based Text Chat Operator jobs in Raleigh, NC look for? The top searched job categories for Home Based Text Chat Operator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Home Based Text Chat Operator jobs? Cities near Raleigh, NC with the most Home Based Text Chat Operator job openings:
Senior Medical Writer (Home Based)

Senior Medical Writer (Home Based)

INC Research

Raleigh, NC • Remote

Full-time

Posted 13 days ago


Syneos Health rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

18th of 70 rated pharmaceutical


Job description

Company Description

Join an industry-changing company that is reinventing the way we develop and commercialize drugs. At INC Research/inVentiv Health our 22,000 employees have one purpose: shortening the distance from lab to life. You'll work alongside the brightest minds to create better, faster, smarter processes to speed therapies to patients that need them the most. In fact, in a recent five-year period, INC Research/inVentiv Health has helped to develop or commercialize at least 82% of novel new drugs approved by the FDA and at least 70% of products granted marketing authorization by the EMA.


Job Description

Please note: This is a home based position - the successful candidate can be based anywhere in the US.


Summary: 


Serves as a senior medical writer on clinical study or regulatory project teams. Plans and coordinates report-writing activities with dependent staff roles to ensure satisfactory completion of all writing projects, as well as mentors and leads less experienced medical writers on complex projects.


Essential Functions:


1. Mentors and leads less experienced medical writers on complex projects, as necessary.

2. Compiles, writes, and edits medical writing deliverables, and serves as a medical writer on inter-department and intra-department project teams with minimal supervision. Provides medical writing deliverables covering all phases of clinical research and in various therapeutic areas.

3. Creates writing deliverables that include, but may not be limited to:

- clinical study protocols and clinical protocol amendments;

- clinical study reports;

- clinical development plans;

- IND submissions and annual reports;

- Integrated summary reports;

- NDA and (e)CTD submissions;

- investigator brochures, as well as;

- clinical journal manuscripts, clinical journal abstracts, and client presentations.

4. Reviews statistical analysis plans and table/figure/listing specifications for appropriate content, and for grammar, format, and consistency.

5. Interacts with department head and staff members in data management, biostatistics, regulatory affairs, and medical affairs as necessary to produce writing deliverables.

6. Serves as peer reviewer on internal review team.

7. Adheres to established regulatory standards, including but not limited to ICH-E3 guidelines, as well as Company Standard Operating Procedures, client standards, and Company and/or client approved templates when completing medical writing projects, on-time and on-budget.

8. Performs on-line clinical literature searches, as requested. Maintains familiarity with current industry practices and regulatory requirements and guidelines that affect medical writing.


Other Responsibilities: 


Performs other work-related duties as assigned. Minimal travel may be required (less than 25%).  

Qualifications

Requirements:


BA/BS degree in life sciences, clinical sciences, English/journalism, or equivalent related experience. Extensive progressive experience in medical and/or scientific writing or equivalent education and experience. Advanced degree preferred. Extensive knowledge of English grammar and FDA and ICH regulations and guidelines as well as a familiarity with AMA style guide. Demonstrated high degree of independence with effective presentation, proofreading, interpersonal, and leadership skills and ensure a team-oriented approach. Strong proficiency in Word, Excel, PowerPoint, email, and Internet. Ability to demonstrate a familiarity with principles of clinical research and to interpret and present clinical data and other complex information. 



Disclaimer:


Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.

Additional Information

Why choose us?
It takes skill and passion to develop medicines the way we do. Don't worry - if you've got the passion part, we'll help you develop the skills you need to enhance every aspect of your career in the clinical research industry.
We've got an attitude at INC: "Can do, I own it." Absolutely everyone has ownership of what they do here. And because we're given the freedom and responsibility to really own our projects, we can take them to new levels. And that means we can take our careers wherever we want them, too.
"We were ranked "Top CRO" to work with in the CenterWatch 2013 Investigative Site Relationship Survey (a biannual survey of over 2,000 sites worldwide)."

What happens next?

Apply directly on www.incresearch.com. If your application is successful you will be contacted by one of our dedicated recruiters who will arrange a suitable date and time to speak to you further about this opportunity.



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