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Hitachi Technical Support Engineer Jobs (NOW HIRING)

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

TensorWave Inc.

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Overview If you are looking to elevate your career at the intersection of industry, technology, and client‑facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Salesforce, Inc.

Technical Support Engineer

Chicago, IL · On-site

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.* 2+ years of experience in technical support, software engineering, or related customer ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge ...

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Hitachi Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do hitachi technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for hitachi technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Hitachi Technical Support Engineer do?

A Hitachi Technical Support Engineer is responsible for assisting customers with technical issues related to Hitachi products and solutions, such as storage systems, servers, or IT infrastructure. They diagnose problems, provide troubleshooting guidance, and offer solutions either remotely or on-site. These engineers often work closely with clients to ensure high availability and optimal performance of Hitachi technologies. Additionally, they may assist with software updates, system configurations, and escalate complex issues to higher-level support or engineering teams when necessary.

What are some common challenges faced by a Hitachi Technical Support Engineer, and how are these typically addressed within the team?

Hitachi Technical Support Engineers often encounter complex, high-priority technical issues that require thorough troubleshooting and quick resolution to minimize customer downtime. Balancing multiple cases simultaneously and keeping up with evolving technologies can be challenging. To address these challenges, engineers frequently collaborate with cross-functional teams, including product development and escalation specialists, and participate in ongoing training to stay updated. Regular team meetings and knowledge-sharing sessions also help in developing solutions and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Hitachi Technical Support Engineer, and why are they important?

To thrive as a Hitachi Technical Support Engineer, you need a solid background in IT systems, troubleshooting, and customer service, often supported by a relevant degree or technical certifications. Experience with Hitachi storage solutions, enterprise hardware, system diagnostics, and tools like ServiceNow or ticketing platforms is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for managing client issues and collaborating with internal teams. These competencies are vital for efficiently resolving technical problems, ensuring customer satisfaction, and maintaining reliable IT infrastructures.

What is the difference between Hitachi Technical Support Engineer vs Hitachi Field Service Technician?

AspectHitachi Technical Support EngineerHitachi Field Service Technician
CredentialsTypically requires a degree in engineering or IT, certifications like CompTIA or Cisco are commonRequires technical certifications, often specialized in hardware or systems, with hands-on training
Work EnvironmentPrimarily office-based with remote support, occasional on-site visitsPrimarily on-site, performing repairs and maintenance at client locations
Employer & Industry UsageUsed in corporate support centers, tech companies, and large enterprisesCommon in manufacturing, industrial, and equipment service industries

While both roles require technical knowledge and certifications, the Hitachi Technical Support Engineer focuses on remote troubleshooting and customer support, whereas the Hitachi Field Service Technician is more hands-on, performing on-site repairs and maintenance. The roles complement each other within the same industry but differ mainly in work environment and daily responsibilities.

What are popular job titles related to Hitachi Technical Support Engineer jobs?

For Hitachi Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Hitachi Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

New York, NY • On-site

Blacksmith Software Inc
See more jobs at Blacksmith Software Incexternal

$160K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

About Blacksmith
  • We started by building infrastructure to run CI workloads really fast. Our first product helps companies run GitHub Actions substantially faster and cheaper by owning and operating our own global fleet of bare-metal machines rather than renting generic cloud VMs.
  • Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000+ companies and hit ~$10M in ARR in less than 2 years. We've more than tripled revenue since the start of 2026.
  • We operate thousands of bare-metal machines across multiple regions, regularly schedule 100k+ vCPUs concurrently, and run a petabyte-scale Ceph cluster that we manage ourselves.
  • We've raised $13.5M across Seed and Series A, led by Google Ventures (GV), and we're intentionally building a small, but exceptional team.
  • Blacksmith was founded by a team with deep systems and scaling experience, including building search/ads infrastructure at Faire, and operating large distributed systems at Cockroach Labs. Our GTM is led by Jon Boyer, formerly Head of Sales at Zapier.
  • We're now extending the same CI infrastructure into a broader platform: running agent sandboxes at scale and building our own background coding agent on top of it.

What you'll be working on
  • You will work with Blacksmith customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Develop a deep technical understanding of the Blacksmith product & technologies.
  • Identify trends / patterns in customer issues and suggest ways we can improve our product. Provide that feedback loop from the customers to our internal teams.
  • Reproduce technical issues and work with the engineering team to resolve them.
  • Develop tools, processes & automations for diagnosing issues and optimizing the service for performance.
  • Collaborate cross-functionally to create the best possible product experience for our customers.
  • Build out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future.

You're a good fit if you
  • Have experience as an early Technical Support Engineer at a growth-stage business.
  • Supporting customers on a highly technical product.
  • Ideally you've worked with large scale distributed systems.
  • Experience in setting up AI/agent native workflows.
  • Comfortable with Claude skills, MCP+CLI based tooling, and have created some AI native leverage in your current/previous roles.
  • Can build robust, scalable processes, with an eye for aggressively automating manual tasks to create leverage for the broader support team.
  • Always take a customer first approach - you'll go above and beyond to resolve an issue for the customer.
  • Enjoy working cross functionally and want to be a key voice of the customer internally.

Compensation and benefits
  • Medical, Vision, and Dental insurance.
  • Competitive base + equity.
  • 401k match.
  • Unlimited PTO.
  • Annual offsite.
  • Early-exercise stock options
  • 12 weeks fully paid parental leave (US)

Apply