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Hitachi Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Jobgether

As a Technical Support Engineer, you'll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You'll troubleshoot complex API ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Options Technology Ltd.

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform ...

New

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

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All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsHitachi Technical Support Engineer Jobs

Hitachi Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do hitachi technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for hitachi technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Hitachi Technical Support Engineer do?

A Hitachi Technical Support Engineer is responsible for assisting customers with technical issues related to Hitachi products and solutions, such as storage systems, servers, or IT infrastructure. They diagnose problems, provide troubleshooting guidance, and offer solutions either remotely or on-site. These engineers often work closely with clients to ensure high availability and optimal performance of Hitachi technologies. Additionally, they may assist with software updates, system configurations, and escalate complex issues to higher-level support or engineering teams when necessary.

What are some common challenges faced by a Hitachi Technical Support Engineer, and how are these typically addressed within the team?

Hitachi Technical Support Engineers often encounter complex, high-priority technical issues that require thorough troubleshooting and quick resolution to minimize customer downtime. Balancing multiple cases simultaneously and keeping up with evolving technologies can be challenging. To address these challenges, engineers frequently collaborate with cross-functional teams, including product development and escalation specialists, and participate in ongoing training to stay updated. Regular team meetings and knowledge-sharing sessions also help in developing solutions and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Hitachi Technical Support Engineer, and why are they important?

To thrive as a Hitachi Technical Support Engineer, you need a solid background in IT systems, troubleshooting, and customer service, often supported by a relevant degree or technical certifications. Experience with Hitachi storage solutions, enterprise hardware, system diagnostics, and tools like ServiceNow or ticketing platforms is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for managing client issues and collaborating with internal teams. These competencies are vital for efficiently resolving technical problems, ensuring customer satisfaction, and maintaining reliable IT infrastructures.

What is the difference between Hitachi Technical Support Engineer vs Hitachi Field Service Technician?

AspectHitachi Technical Support EngineerHitachi Field Service Technician
CredentialsTypically requires a degree in engineering or IT, certifications like CompTIA or Cisco are commonRequires technical certifications, often specialized in hardware or systems, with hands-on training
Work EnvironmentPrimarily office-based with remote support, occasional on-site visitsPrimarily on-site, performing repairs and maintenance at client locations
Employer & Industry UsageUsed in corporate support centers, tech companies, and large enterprisesCommon in manufacturing, industrial, and equipment service industries

While both roles require technical knowledge and certifications, the Hitachi Technical Support Engineer focuses on remote troubleshooting and customer support, whereas the Hitachi Field Service Technician is more hands-on, performing on-site repairs and maintenance. The roles complement each other within the same industry but differ mainly in work environment and daily responsibilities.

What are popular job titles related to Hitachi Technical Support Engineer jobs?

For Hitachi Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Hitachi Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sunnyvale, CA • On-site

Fortinet, Inc.
Network Security • 10K+ employees
Learn more about Fortinet, Inc.external

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Apply