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JOB SUMMARY

The Director, Talent Acquisition, is the operational leader responsible for executing the enterprise-wide talent acquisition strategy and managing the full-cycle recruiting function for Highmark Health. Reporting to the VP, Talent Acquisition, this role leads a large operational recruitment team to deliver exceptional talent outcomes, focusing on quality of hire, time-to-fill efficiency, and robust talent pipeline development to meet the demands of hiring over 10,000 new hires annually.

This leader is instrumental in translating the overall talent acquisition vision into actionable plans and results. They partner closely with business leaders, marketing, and HR to attract and select top talent across Highmark Health's diverse footprint, which includes our health plan operations, technology company enGen, our diversified businesses and the Allegheny Health Network (AHN) hospital system. A key focus is on leveraging emerging AI technologies and innovative recruitment tools to enhance the candidate experience and significantly improve operational efficiency. The Director drives a culture of continuous improvement through data analytics and ensures the team is equipped to meet the complex hiring needs of the enterprise.

ESSENTIAL RESPONSIBILITIES

• Drives the operational execution of the enterprise-wide talent acquisition strategy set by the VP, translating vision into actionable plans and clear goals for the recruiting team. Partners with Employer Brand leaders and the VP of Talent Acquisition to implement and localize effective recruitment marketing campaigns. Drives a culture of proactive pipelining and slate quality, empowering the team to use innovative sourcing techniques to build a sustainable and diverse talent pipeline.

• Perform management responsibilities to include, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets

• Provides senior leadership and oversight for critical, high-volume, and hard-to-fill recruitment needs across the enterprise.

• Develops and refines key metrics (SLAs, quality of hire, time-to-fill) to measure the effectiveness of the talent acquisition function and drive a culture of continuous improvement.

• Drives the strategy and adoption of emerging technologies, including AI and innovative recruitment tools, to enhance the candidate experience and create significant operational efficiency.

• Leads the recruiting team in partnership with Talent Engagement Leads to inform and influence business leaders on key talent acquisition issues, actions, and strategies. Evaluates labor market data on a regular cadence and partners with the compensation team to address compensation competitiveness as necessary.

• Ensures the functional team effectively executes the full-cycle recruitment process in alignment with standardized processes and compliance with all EEO/AA and OFCCP regulations.

• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Administration, HR or related field or relevant education and/or experience as determined by the company.

Preferred

• Master's Degree in Business Administration, HR or related field.

EXPERIENCE

Required

• 10 years of progressive Human Resources or Talent Acquisition experience, with a track record of leading large teams, ideally in a combination of corporate and agency environments.

• 7 years of Talent Acquisition role using an ATS and CRM to source, track, and measure results in an OFCCP-regulated environment.

• 5 years with Project Management experience, with a demonstrated ability to handle multiple cross-functional projects simultaneously under tight timelines.

Preferred

• None

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Experience in the Healthcare/Health Insurance industry.

• Deep experience working in complex, matrixed enterprise environments.

• Extensive experience with process improvement tools, service level agreements (SLAs), and advanced recruiting metrics.

Language (Other than English)

• None

Travel Required

• 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based

Physical work site required

• Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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