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High Touch Jobs (NOW HIRING)

Fin

Customer Success Manager, High Touch

San Francisco, CA · On-site

$150K - $179K/yr

As a High Touch CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support ...

New

Fin

Customer Success Manager, High Touch

Chicago, IL · On-site

$135K - $161K/yr

As a High Touch CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support ...

New

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How much do high touch jobs pay per year?

As of Aug 29, 2026, the average yearly pay for high touch in the United States is $58,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a high touch?

A 'High Touch' job refers to a role that requires a significant amount of direct personal interaction with clients, customers, or stakeholders. These positions often focus on building relationships, understanding individual needs, and providing personalized service or support. Common examples include roles in customer success, account management, or technical support for high-value clients. High Touch professionals are valued for their ability to foster strong customer loyalty and deliver tailored solutions.

What are the key skills and qualifications needed to thrive as a high touch customer success manager?

To thrive as a High Touch Customer Success Manager, you need deep knowledge of customer relationship management, account management experience, and a strong understanding of the company's products or services. Familiarity with CRM platforms like Salesforce, data analytics tools, and industry-specific software is typically required. Excellent communication, problem-solving, and empathy are vital soft skills for building trust and proactively addressing client needs. These skills ensure long-term customer satisfaction, retention, and the ability to deliver personalized solutions in high-value client relationships.

How does a high touch customer success manager typically collaborate with sales and technical teams to support clients?

High Touch Customer Success Managers often work closely with both sales and technical teams to ensure clients receive exceptional service and achieve their goals. They serve as the primary point of contact for key clients, coordinating with sales to identify upsell opportunities and with technical experts to resolve complex issues. This role requires strong communication and project management skills, as you’ll need to translate client needs into actionable solutions and facilitate smooth handoffs between departments. Effective collaboration ensures customer satisfaction and long-term retention, which are critical metrics for success in this role.

What is the difference between High Touch vs Customer Service Representative?

AspectHigh TouchCustomer Service Representative
Required CredentialsVaries; often includes specialized training or certifications in client managementHigh school diploma or equivalent; customer service training
Work EnvironmentHigh client interaction, often in personalized or high-value settingsCall centers, retail, or online support environments
Employer & Industry UsageFinancial services, luxury retail, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentUnderstanding personalized client engagement rolesGeneral customer support roles

High Touch roles focus on personalized, high-value client interactions requiring specialized skills, while Customer Service Representatives handle broader, transactional support across various industries. The key difference lies in the level of client engagement and complexity of service provided.

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What cities are hiring for High Touch jobs?

Cities with the most High Touch job openings:

What states have the most High Touch jobs?

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What job categories do people searching High Touch jobs look for?

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High Touch jobs near you
Infographic showing various High Touch job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $58,044 per year, or $27.9 per hour.

High-Touch Client Advisor

Hope's Global Getaways

Newport News, VA • On-site

Other

Re-posted 5 days ago

Job description

About the job High-Touch Client Advisor
Role Overview
We are looking for attentive and relationship-focused individuals to join our remote team as High-Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout their journey.
This position is ideal for professionals who enjoy building trust, delivering individualized support, and maintaining a high standard of service.
Responsibilities

  • Develop and maintain positive relationships with clients through ongoing communication
  • Provide personalized guidance and assistance based on individual needs and preferences
  • Monitor client requests and help ensure timely and accurate completion of important tasks
  • Share relevant information, updates, and recommendations as appropriate
  • Assist with coordinating details and managing client-related activities
  • Address questions and concerns with professionalism and care
  • Keep records updated and maintain organized documentation
  • Support overall client satisfaction by delivering responsive and attentive service
  • Participate in team training, educational programs, and professional development opportunities
What We Offer
  • Fully remote work environment
  • Flexible scheduling to fit your lifestyle
  • Comprehensive onboarding and training
  • Ongoing mentorship and team support
  • Opportunities for career growth and advancement
  • Performance-based incentives and recognition
  • Access to travel-related discounts and exclusive benefits
  • Positive, collaborative, and supportive team culture
Requirements
  • Strong communication and relationship-building abilities
  • Exceptional customer service mindset
  • Ability to prioritize tasks and manage multiple responsibilities
  • Strong organizational and follow-up skills
  • Comfortable using online platforms and digital communication tools
  • Self-motivated with the ability to work independently
  • Reliable internet access and basic computer proficiency
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other regions
Ideal Candidate
Individuals who excel in this role typically:
  • Enjoy creating personalized experiences for clients
  • Have strong interpersonal and active-listening skills
  • Demonstrate professionalism, reliability, and accountability
  • Thrive in service-oriented environments
  • Adapt quickly to changing priorities and client expectations
  • Have an interest in client relations, hospitality, luxury services, travel experiences, or concierge-style support

Apply