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High Touch Jobs (NOW HIRING)

Ashby

Mid-Market Customer Success Manager - Americas

$110K - $161K/yr

About this Role Hi, I'm Denise, and I'm the Head of High-Touch (Mid-Market) Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional customer experience for our high ...

Blueprint

Longevity Physician

$300K/yr

This role blends high-touch concierge care with strategic clinical oversight, ensuring our protocols are not just data-driven, but biologically optimized for the modern world. Requirements ...

Blueprint

Longevity Physician

$300K/yr

This role blends high-touch concierge care with strategic clinical oversight, ensuring our protocols are not just data-driven, but biologically optimized for the modern world. Requirements ...

Karrie Chu DDS Inc

Registered Dental Hygienist

Pasadena, CA · On-site

$43.75 - $54.75/hr

What does high-touch mean? We have close relationships with our patients and attention to service. We are looking for a Dental Hygienist to join our family and help treat our patients with impeccable ...

360 Medical Consulting

Chiropractor Per Diem

Miami, FL · On-site

$73K - $89K/yr

We partner with world class organizations to create high-touch, patient-centered experiences that optimize care delivery and operational efficiency. With deep industry expertise, we design and ...

Dade County Animal Hospital

Veterinarian

Wildwood, GA · On-site

An inclusive and relaxed (yet fast-paced) culture offering high-quality, high-touch medicine * An engaged and emotionally intelligent clinical veterinarian support team * A devoted client base that ...

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High Touch information

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$25K

$58K

$113K

How much do high touch jobs pay per year?

As of Aug 6, 2026, the average yearly pay for high touch in the United States is $58,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $67,500.00 per year, depending on experience, location, and employer.

What is the difference between High Touch vs Customer Service Representative?

AspectHigh TouchCustomer Service Representative
Required CredentialsVaries; often includes specialized training or certifications in client managementHigh school diploma or equivalent; customer service training
Work EnvironmentHigh client interaction, often in personalized or high-value settingsCall centers, retail, or online support environments
Employer & Industry UsageFinancial services, luxury retail, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentUnderstanding personalized client engagement rolesGeneral customer support roles

High Touch roles focus on personalized, high-value client interactions requiring specialized skills, while Customer Service Representatives handle broader, transactional support across various industries. The key difference lies in the level of client engagement and complexity of service provided.

What are the key skills and qualifications needed to thrive as a high touch customer success manager?

To thrive as a High Touch Customer Success Manager, you need deep knowledge of customer relationship management, account management experience, and a strong understanding of the company's products or services. Familiarity with CRM platforms like Salesforce, data analytics tools, and industry-specific software is typically required. Excellent communication, problem-solving, and empathy are vital soft skills for building trust and proactively addressing client needs. These skills ensure long-term customer satisfaction, retention, and the ability to deliver personalized solutions in high-value client relationships.

How does a high touch customer success manager typically collaborate with sales and technical teams to support clients?

High Touch Customer Success Managers often work closely with both sales and technical teams to ensure clients receive exceptional service and achieve their goals. They serve as the primary point of contact for key clients, coordinating with sales to identify upsell opportunities and with technical experts to resolve complex issues. This role requires strong communication and project management skills, as you’ll need to translate client needs into actionable solutions and facilitate smooth handoffs between departments. Effective collaboration ensures customer satisfaction and long-term retention, which are critical metrics for success in this role.

What is a high touch?

A 'High Touch' job refers to a role that requires a significant amount of direct personal interaction with clients, customers, or stakeholders. These positions often focus on building relationships, understanding individual needs, and providing personalized service or support. Common examples include roles in customer success, account management, or technical support for high-value clients. High Touch professionals are valued for their ability to foster strong customer loyalty and deliver tailored solutions.
More about High Touch jobs
What cities are hiring for High Touch jobs? Cities with the most High Touch job openings:
What states have the most High Touch jobs? States with the most job openings for High Touch jobs include:
What job categories do people searching High Touch jobs look for? The top searched job categories for High Touch jobs are:
High Touch jobs near you
Infographic showing various High Touch job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,044 per year, or $27.9 per hour.

Client Relationship Manager

Brandon J. Broderick

Hackensack, NJ • On-site

Other

Re-posted 6 days ago

Job description

Client Relationship Manager

Overview:

We are seeking a relationship-driven professional with a background in sales, account management, and/or high-touch client service to join our growing Client Service team.

In this role, you will serve as the primary point of contact for clients navigating their claims journey. As a key member of our front office, you are the face of the organization - building trusted relationships, driving claim progress, and delivering a high-touch experience that sets the tone for everything that follows.

This position offers clear career pathing and long-term growth opportunities. High performers in this role can advance into Senior Client Relationship Manager, Team Lead, Operations, or other leadership tracks within the organization. We are committed to developing talent internally and promoting from within.

If you thrive in a fast-paced, metrics-driven environment, and take pride in delivering exceptional client experiences, this is an opportunity to build a meaningful and scalable career.

Responsibilities:

  • Own and manage a portfolio of approximately 100 claims.
  • Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
  • Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
  • Identify coverage opportunities, damages, and recovery potential through detailed claims review.
  • Open and manage claims, ensuring all filings and deadlines are met.
  • Track and manage liens, balances, and related financial components with strong attention to detail.
  • Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
  • Collaborate cross-functionally with internal teams, providing updates and strategic insights.
  • Maintain organized files to ensure claims are positioned for successful transition when necessary.

Qualifications:

  • Background in sales, account management, client success, or high-volume customer service.
  • Comfortable managing a "book" of clients with accountability for responsiveness and follow-through.
  • Strong communication skills with the ability to build trust and confidently handle sensitive conversations.
  • Highly organized with the ability to manage multiple priorities simultaneously.
  • Detail-oriented while maintaining a client-first mindset.
  • Motivated by performance, productivity, measurable outcomes - and long-term career growth.

Apply