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Helper Information Technology Jobs in Boca Raton, FL

The Farmer's Dog

IT Helpdesk Technician

Boca Raton, FL · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50.05K/yr

Overview The IT Support Technician reports to the Director of School Operations and is responsible ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

MyFlorida

INFORMATION TECHNOLOGY INTERNSHIP

Boca Raton, FL · On-site

$14.25 - $19/hr

To Be Determined by the Agency Posting Closing Date: 06/30/2026 Information Technology Internship ... IT professionals within each state agency help create and maintain the digital path to keep state ...

MyFlorida

INFORMATION TECHNOLOGY INTERNSHIP

Davie, FL · On-site

$14.25 - $19/hr

To Be Determined by the Agency Posting Closing Date: 06/30/2026 Information Technology Internship ... IT professionals within each state agency help create and maintain the digital path to keep state ...

MyFlorida

INFORMATION TECHNOLOGY INTERNSHIP

Lake Worth, FL · On-site

$13.50 - $17.75/hr

To Be Determined by the Agency Posting Closing Date: 06/30/2026 Information Technology Internship ... IT professionals within each state agency help create and maintain the digital path to keep state ...

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Helper Information Technology information

See Boca Raton, FL salary details

$10

$16

$21

How much do helper information technology jobs pay per hour?

As of May 29, 2026, the average hourly pay for helper information technology in Boca Raton, FL is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Helper Information Technology vs Technician Information Technology?

AspectHelper Information TechnologyTechnician Information Technology
CredentialsHigh school diploma or equivalent; basic certificationsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentAssist with hardware/software setup, basic troubleshootingPerform repairs, installations, and advanced troubleshooting
Employer UsageEntry-level support roles in IT departmentsTechnical support, maintenance, and repair roles
Search/Comparison IntentUnderstanding entry-level IT support rolesTechnical troubleshooting and repair positions

Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Information Technology jobs in Boca Raton, FL? The most popular types of Information Technology jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Helper Information Technology jobs? Cities near Boca Raton, FL with the most Helper Information Technology job openings:
Helper Information Technology jobs near you

IT Helpdesk Technician

Hose-mccann Telephone Co.

Deerfield Beach, FL • On-site

Full-time

Posted 6 days ago

Job description

About the Role:

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an organization's IT infrastructure by providing timely and effective technical support to end-users. This position is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues, thereby minimizing downtime and enhancing productivity. The technician serves as the first point of contact for IT-related inquiries, delivering exceptional customer service and clear communication to users of varying technical expertise. Additionally, the role involves maintaining accurate documentation of support requests and solutions, contributing to continuous improvement of IT processes. Ultimately, the IT Helpdesk Technician helps maintain a stable and secure IT environment that supports the organization's overall business objectives.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a technical support or helpdesk role.
  • Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
  • Familiarity with networking concepts such as TCP/IP, DNS, and VPN.
  • Strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.

Preferred Qualifications:

  • Associate degree or higher in Information Technology, Computer Science, or a related field.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Experience with remote support tools and ticketing systems like ServiceNow or Jira.
  • Knowledge of cybersecurity best practices and endpoint protection solutions.
  • Previous experience supporting a diverse user base in a corporate environment.

Responsibilities:

  • Respond promptly to user requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues, escalating complex problems to higher-level IT staff when necessary.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Maintain detailed records of support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Provide guidance and training to end-users on best practices and use of IT resources.
  • Assist with IT asset management, including inventory tracking and software license compliance.
  • Participate in IT projects and contribute to the development of support documentation and knowledge base articles.

Skills:

The IT Helpdesk Technician utilizes technical skills daily to diagnose and resolve a wide range of hardware and software issues, ensuring minimal disruption to end-users. Communication skills are essential for effectively guiding users through troubleshooting steps and explaining technical concepts in an accessible manner. Organizational skills are applied to maintain accurate records of support activities and manage multiple support requests efficiently. Analytical skills help in identifying recurring problems and contributing to long-term IT improvements. Additionally, familiarity with networking and security principles supports the technician in maintaining a secure and reliable IT environment.