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Helper Information Technology Jobs in Washington

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Sharp Solutions Inc

IT Consultant

Washington, DC · On-site

Role Summary The IT Consultant (Strategy Management) supports the IT Senior Consultant in executing ... The consultant will help improve strategic reporting and decision-making through data management ...

The Consortium, Inc.

IT Technician

Washington, DC · On-site

It is not a complete list of duties. • Intake and management of Help Desk requests received via email, voice mail and web app • Refer HD requests to manager and/or Information Technology staff as ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Sharp Solutions Inc

IT Consultant

Washington, DC · On-site

Role Summary The IT Consultant (Strategy Management) supports the IT Senior Consultant in executing ... The consultant will help improve strategic reporting and decision-making through data management ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Sharp Solutions Inc

IT Consultant

Washington, DC · On-site

Role SummaryThe IT Consultant (Strategy Management) supports the IT Senior Consultant in executing ... The consultant will help improve strategic reporting and decision-making through data management ...

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Helper Information Technology information

What is the difference between Helper Information Technology vs Technician Information Technology?

AspectHelper Information TechnologyTechnician Information Technology
CredentialsHigh school diploma or equivalent; basic certificationsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentAssist with hardware/software setup, basic troubleshootingPerform repairs, installations, and advanced troubleshooting
Employer UsageEntry-level support roles in IT departmentsTechnical support, maintenance, and repair roles
Search/Comparison IntentUnderstanding entry-level IT support rolesTechnical troubleshooting and repair positions

Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What does a helper information technology do?

A helper in information technology assists with basic technical tasks such as setting up equipment, troubleshooting hardware and software issues, and supporting IT staff. They often perform tasks under supervision, use tools like diagnostic software, and may need foundational knowledge of computer systems and networks.

Which helper information technology job is the highest paid?

Among helper roles in information technology, positions such as IT support specialists or network technicians tend to have higher salaries, especially with certifications like CompTIA or Cisco. However, roles involving advanced skills or certifications, such as cybersecurity analysts or systems administrators, generally earn the highest wages within entry-level or support positions.
What are the most commonly searched types of Information Technology jobs in Washington? The most popular types of Information Technology jobs in Washington are:
What cities in Washington are hiring for Helper Information Technology jobs? Cities in Washington with the most Helper Information Technology job openings:
Helper Information Technology jobs near you

IT Help Desk Specialist

Rapid Strategy

Washington, DC • On-site

$68K - $78K/yr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Overview
Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives. The successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments.
Key Responsibilities
Provide advanced Tier II technical support for Windows and macOS workstations.
Deploy, image, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices.
Support enterprise endpoint management platforms including Microsoft Intune, JAMF, Ivanti Endpoint Manager (EPM), KACE, or equivalent solutions.
Administer Microsoft Entra ID and Active Directory, including user provisioning, group management, MFA administration, and identity lifecycle support.
Configure, enroll, and manage iOS and Android devices using enterprise Mobile Device Management (MDM) solutions.
Perform software installations, patch management, firmware updates, and configuration management while maintaining security baselines.
Troubleshoot authentication, network connectivity, endpoint performance, hardware, and software issues.
Analyze Windows Event Viewer and macOS Console logs to identify root causes and implement corrective actions.
Develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles.
Support hardware refreshes, workstation deployments, data migrations, and asset inventory management.
Collaborate with cybersecurity teams to support Zero Trust initiatives, endpoint compliance, encryption, secure credential handling, and vulnerability remediation.
Participate in IT projects, incident response activities, and continuous service improvement initiatives.
Required Qualifications
Minimum three (3) years of enterprise IT Help Desk, Desktop Support, or Endpoint Administration experience.
Experience supporting Windows 10/11 and macOS in an enterprise environment.
Experience with Microsoft Intune, JAMF, Ivanti EPM, KACE, or similar endpoint management platforms.
Experience administering Microsoft Entra ID and/or Active Directory.
Experience supporting iOS and Android mobile devices using enterprise MDM solutions.
Experience using ServiceNow, Jira, Remedy, or similar IT service management platforms.
Strong understanding of endpoint imaging, software deployment, patch management, and configuration management.
Excellent troubleshooting, analytical, and customer service skills.
Strong written and verbal communication skills.
Preferred Qualifications
Experience supporting hybrid cloud or AWS environments.
Experience with PowerShell, Bash, or other scripting languages.
Experience supporting Zero Trust architectures and endpoint security controls.
Experience with vulnerability management and remediation.
Experience supporting Microsoft 365 and enterprise collaboration platforms.
Preferred Certifications
CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate
Apple Certified IT Professional
AWS Certified Cloud Practitioner
ITIL Foundation
CompTIA A+
Education
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent professional experience will be considered.
Work Location & Schedule
Primarily onsite at the Congressional Budget Office in Washington, DC.
Occasional work may be required at customer facilities in Manassas, VA and Ashburn, VA.
Standard business hours are Monday through Friday, 8:30 AM to 5:00 PM.
Occasional after-hours support may be required during system outages, maintenance windows, or emergency situations.
Security Requirements
Must be a U.S. Citizen, Lawful Permanent Resident, or authorized H-1B employee eligible to work in the United States.
Must successfully complete an FBI criminal background investigation and fingerprinting prior to starting work.
Must complete all required customer cybersecurity and security awareness training before receiving system access.
Ability to maintain confidentiality and comply with all customer security and information handling requirements.
Why Rapid Strategy?
Rapid Strategy is a growing cybersecurity and technology consulting firm committed to developing exceptional talent. We invest in our employees by providing competitive compensation, generous paid time off, comprehensive benefits, professional certification support, and opportunities to work on impactful federal technology initiatives. Our leadership team is hands-on, collaborative, and committed to helping employees build long-term careers-not just fill roles.

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