Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...
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Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...
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High School As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant ...
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Memphis, TN · On-site
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Quick apply
Job Title: IT Helpdesk / Logistics Support Analyst Location: Memphis, TN Experience Required: 5-7+ Years Key Requirements: * Experience providing IT Helpdesk and End-User Support in a global ...
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Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...
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Helper Information Technology information
What is the difference between Helper Information Technology vs Technician Information Technology?
| Aspect | Helper Information Technology | Technician Information Technology |
|---|---|---|
| Credentials | High school diploma or equivalent; basic certifications | High school diploma; technical certifications (e.g., CompTIA A+) |
| Work Environment | Assist with hardware/software setup, basic troubleshooting | Perform repairs, installations, and advanced troubleshooting |
| Employer Usage | Entry-level support roles in IT departments | Technical support, maintenance, and repair roles |
| Search/Comparison Intent | Understanding entry-level IT support roles | Technical troubleshooting and repair positions |
Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.
What does a helper information technology do?
A helper in information technology assists with basic technical tasks such as setting up equipment, troubleshooting hardware or software issues, and supporting IT staff. They often perform tasks under supervision, use tools like diagnostic software, and may need foundational knowledge of computer systems and networks.
Which helper information technology job is the highest paid?
Among helper roles in information technology, positions such as IT support specialists or network administrators tend to have higher salaries, especially with certifications like CompTIA or Cisco. Senior or specialized roles in cybersecurity or cloud computing generally offer the highest pay within entry-level or support positions.
What are the most commonly searched types of Information Technology jobs in Tennessee?
The most popular types of Information Technology jobs in Tennessee are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 20 days ago
DEX Imaging rating
4.9
Based on 22 frontline employees who took The Breakroom Quiz
627th of 739 rated retailers
Job description
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Client PC connectivity - ethernet, TCP/IP and VPN.
Experience and Qualifications
- Bilingual in English and Spanish preferred
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- CompTIA A+ Certification or equivalent experience preferred.
- Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end- users.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop security products.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
What DEX Imaging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DEX Imaging
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002