Helper Connectwise Jobs in Forney, TX (NOW HIRING)

Oversee My IT is a Managed Services Provider that strives to provide honest, quality IT services to Healthcare organizations in the DFW Metroplex. We are a relationship and services company and we ALWAYS offer our clients service with a smile. The client is not always right, so we make client satisfaction our number one priority and we strive to always make their experience with us a positive one.

This opportunity is client facing role that requires excellent communications skills, expert troubleshooting, an ability to articulate technical conversations to a non-technical audience and the perception to discover information and needs.

You will be responsible for but not limited to:

• Systems Architect: Discovery, Assessment, Design, Auditing, and Assisting in the Implementation of systems and networks.
• Client Support: Providing technical escalation assistance to team members with system and network requests.
• R&D: Work with Oversee My IT and clients to research, test, and evaluate new products & technologies.
• Most work will be done from our Irving office, but some occasional travel to client's site will be required.

Technical Requirements:

• In-depth knowledge of Microsoft Server Operating Systems and its Roles and Features
• Exchange 2003 and up, SQL 2003 and up, Hyper‑V and VMWare Virtualization
• LAN/WAN (Networking, Wireless, VPN, VLANS, Routers, Firewalls, T1's, ISP, & etc.)
• Business Continuity and Backup/Disaster Recovery (Planning, StorageCraft, Datto, etc.)
• Server Hardware (Planning, Configurations, Builds, RAID, and Troubleshooting)

Desired Knowledge, Skills, and/or Abilities:

• Server Storage (iSCSI, SAN, DAS, NAS, etc.)
• Previous experience in Managed Services
• LabTech Remote Monitoring and Management (RMM); or comparable tools
• ConnectWise or comparable ticket system

Other Requirements:

• Over 2 years of IT experience as a Systems Engineer
• Ability to multitask & work on multiple issues & projects simultaneously
• Ability to work independently & with a team
• Well‑spoken and courteous
• Valid driver’s license, car, auto insurance & willingness to travel to local clients’ sites
• You enjoy helping others, utilizing your extensive IT skills and experience.
• Prefer quality over quantity when engaging with clients
• Ability to think quickly on your feet and adapt to any situation
• You do not limit yourself to a job title and are willing to help out wherever needed
• You are a self‑starter

To apply, please follow the below instructions carefully:

• Upload cover letter with your resume, salary history, and salary requirements. Also include in the email at least two paragraphs with the following: 1. Why you are passionate about what you do 2. Why you are a good fit for the position.
• Please note: Any submissions that do not include a cover letter & salary history will be discarded & ignored.
• This is your time to shine! Be unique and help us get to know you better!

It is the policy of Oversee My IT to provide equal opportunity on the basis of merit, qualification and competency to all persons without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, ancestry, medical condition, family care status, pregnancy or physical disability (except where physical fitness is a valid occupational qualification), or any other basis protected by law.

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