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Helpdesk Manager Jobs in Reno, NV (NOW HIRING)

MiconeStaffing

Staff Accountant

Reno, NV · On-site

$54.80K - $72.30K/yr

Help manage purchase orders and operational accounting workflows * Communicate with construction teams and internal departments regarding purchase requests and approvals * Support weekly payables and ...

Meruelo Group

The Pool - Bar Helper

Reno, NV · On-site

$12/hr

Ability to deal with customers, co-workers, and management in a tactful and respectful manner * Ability to comprehend and follow direction * Maintain a neat and well groomed professional appearance

Myan Management Group

Assistant Manager

Reno, NV · On-site

$24 - $25/hr

Reporting safety hazards and helping ensure the property is fully functional, clean, safe, and ... About Myan Management Group, LLC. Founded in October 2000, Myan Management Group, LLC. is a full ...

Myan Management Group, LLC

Assistant Manager

Reno, NV

$24 - $25/hr

Reporting safety hazards and helping ensure the property is fully functional, clean, safe, and ... About Myan Management Group, LLC. Founded in October 2000, Myan Management Group, LLC. is a full ...

IGT

Game Mathematician II

Reno, NV

$70.64K - $116.21K/yr

... Help manage contractor access, licenses, and related systems Respond to questions related to game function and math logic What we're looking for Degree in Mathematics, Statistics, Physics, Computer ...

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Helpdesk Manager information

See Reno, NV salary details

$37.4K

$83.5K

$124.1K

How much do helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for helpdesk manager in Reno, NV is $83,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Reno, NV? The most popular types of Helpdesk jobs in Reno, NV are:
What cities near Reno, NV are hiring for Helpdesk Manager jobs? Cities near Reno, NV with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Reno, NV as of May 2026, with employment types broken down into 3% Full Time, 86% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,536 per year, or $40.2 per hour.
Die Maintenance/Saw Helper- Verdi, NV*

Die Maintenance/Saw Helper- Verdi, NV*

Weber Metals

Verdi, NV

$18.50 - $19.50/hr

Full-time

Posted 18 days ago

Job description

Hourly Range: $18.50-$19.50

**All Applicants must comply with ITAR Requirements. US Citizens or Permanent Residents only** 

The Die maintenance Helper/Saw Helper assists in operating overhead cranes and tooling set-ups.  The Helper will learn essential skills to support our forging operations and assist in equipment maintenance for the press. As a result, the Helper will gain basic understanding of die heating furnaces, wheel setups, and the use of an overhead crane.

·       Core responsibilities include:

·       Follow direction of the acting supervisor, lead man, and/or supervisor

·       Maintain clean and safe working environment; embrace a clean as you go policy.

·       Load and unload dies from die heating furnaces in accordance with WM best practices.

·       Assist in the wheel tool set ups.

·       Learn the basic skills of a helper position which include but are not limited to:

o   Operate a forklift, manipulator, overhead crane under supervision.

o   Operate tools such as hand grinders, wheel grinders, impact wrenches, sledgehammers, etc.

o   Properly clean and protect dies to prevent corroded dies.

o   Fix air and gas hoses.

o   Basic understanding of specialized equipment such as presses, furnaces, etc.

o   Basic understanding of die/insert holder and press setups.

o   Understanding of shopfloor instructions.

o   Understanding best practices of material handling.

As a key member of Weber Metals, additional responsibilities also include but are not limited to:

·       Demonstrating importance of the Weber Metals Safety Policy to the success of Weber Metals.

·       Demonstrating importance of the Weber Metals Quality Policy to the success of Weber Metals.

·       Demonstrating knowledge and awareness of the Weber Metals Environmental Policy.

·       Demonstrating knowledge and awareness of the Weber Metals Business Management System.

·       Working in a team environment to meet target dates.

·       Responsible for reporting to work on time, with proper PPE, and being fully engaged for the entire shift.

·       Other duties as assigned

To perform this job successfully, an individual must:

o   Be able to comply with ITAR and EAR residency requirements

o   Be able to perform each essential duty satisfactorily

o   High School Diploma, GED, or equivalent experience

o   Minimum 90 days introductory period.

o   Experience in the forging or metals industry is preferred.

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