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Helpdesk Manager Jobs in Jackson, MS (NOW HIRING)

BDO

Manager, Program Management

Ridgeland, MS · On-site

The Deputy Program Manager is expected to provide high-level expertise across a broad range of ... No matter your role, you'll be part of a team helping clients navigate complexity and move forward ...

Aramark

Chef Manager

Pearl, MS

We're looking for Chef Manager who can help us deliver the best customer service and food experiences. Reporting to the General Manager, you'll take a hands-on approach in focusing on team ...

Aramark

Chef Manager

Pearl, MS · On-site

We're looking for Chef Manager who can help us deliver the best customer service and food experiences. Reporting to the General Manager, you'll take a hands-on approach in focusing on team ...

Aramark

Chef Manager

Pearl, MS

We're looking for Chef Manager who can help us deliver the best customer service and food experiences. Reporting to the General Manager, you'll take a hands-on approach in focusing on team ...

BestWay Rent To Own

Credit Manager

Jackson, MS · On-site

We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals. Essential Functions * Greeting customers as they enter the ...

BestWay Rent To Own

Credit Manager

Pearl, MS · On-site

We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals. Essential Functions * Greeting customers as they enter the ...

McDonald's

Shift Manager

Ridgeland, MS · On-site

$12.50 - $15.75/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$13 - $16.50/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$13 - $16.50/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Hazlehurst, MS · On-site

$12.75 - $16.25/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Flowood, MS · On-site

$12.50 - $16/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

bestway

Credit Manager

Pearl, MS · On-site

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

Bestway Rental, Inc.

Credit Manager

Jackson, MS · On-site

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

bestway

Credit Manager

Pearl, MS

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

McDonald's

Shift Manager

Madison, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Richland, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Brandon, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Jackson, MS

Helpdesk Manager information

See Jackson, MS salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for helpdesk manager in Jackson, MS is $73,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Jackson, MS? The most popular types of Helpdesk jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Helpdesk Manager jobs? Cities near Jackson, MS with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,009 per year, or $35.1 per hour.

Manager, Program Management

BDO

Ridgeland, MS • On-site

Full-time

Retirement

Posted 4 days ago

BDO USA rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

6th of 22 rated bookkeepers and accountants

Job description

Job Summary:

This role is responsible for overseeing the development, administration, and monitoring of federally funded programs and projects being implemented. The primary responsibility will be to ensure that programs are eligible under local, state and federal regulations, adhere to the outlined program guidelines and procedures, and maintain proper documentation to support all eligible expenses incurred by the client/agency. The Deputy Program Manager is expected to provide high-level expertise across a broad range of subject matter areas including project management, compliance and monitoring, federal reporting, procurement, construction and eligibility standards applicable for each project.
Job Duties:

  • Manages and tracks agency spends and project progress
  • Interfaces with client agency, as well as senior program staff
  • Ensures the delivery of timely, effective, and high-quality results to support the goals of the client/agency
  • Ensures provision of high-quality service to all clients, taking action as necessary to maintain the firm's high reputation for superior client services
  • Other duties as required

Supervisory Responsibilities:

  • Leads Team Leads and Case Managers


Qualifications, Knowledge, Skills and Abilities:

Education:

  • Bachelor's degree, required

Experience:

  • Three or more years' experience with state and local governments, and the types of initiatives necessary to help them build their economy and culture, required

Software:

  • Proficiency with Microsoft Office (Word, Excel, PowerPoint and Project Management Software), required

Other Knowledge, Skills & Abilities:

  • Demonstrated ability to internally monitor all program and project activities to ensure quality control and quality assurance and be prepared for Federal audits of program activities
  • Demonstrated success managing complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant, quality work products
  • Demonstrated success in program execution, client relationships, and profitability
  • Proven track record of leading a team and accomplishing successful business results
  • Strong analytical, problem-solving, and decision-making capabilities

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $90,000 - $125,000

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets
Click here to find out more!

What BDO USA employees say

Pay

Benefits

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About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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