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Helpdesk Manager Jobs in Jackson, MS (NOW HIRING)

Food Prep Helper Location: JACKSON STATE UNIVERSITY - 45697004 Workdays/shifts : Varying shifts ... As a certified minority company, we deliver food, facilities management and integrated services to ...

Food Prep Helper

Jackson, MS · On-site

$13 - $23.44/hr

Food Prep Helper Location: #la-location_name Workdays/shifts: Varying shifts, days/hours (open ... As a certified minority company, we deliver food, facilities management and integrated services to ...

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Monitor #Help Chatter Posts to ensure all posts are closed out quickly. Actively contribute to ongoing process improvement via ISO Process. Perform other duties or special projects as assigned.

Geek Squad Installation Helper (Seasonal)

Flowood, MS · On-site

$13.50 - $17/hr

As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers ... Manage inventory and vehicle maintenance in partnership with other agents * Process paperwork and ...

Isowa Helper - 2nd Shift

Pelahatchie, MS · On-site

$12.25 - $15.50/hr

Perform other duties as assigned by management/supervisors Performance Measures and Outcomes * Adherence to safety policies and procedures * Quality of work * Production goals Education/Certification ...

Isowa Helper - 2nd Shift

Pelahatchie, MS · On-site

$12.25 - $15.50/hr

Perform other duties as assigned by management/supervisors Performance Measures and Outcomes * Adherence to safety policies and procedures * Quality of work * Production goals Education/Certification ...

Shift Manager

Canton, MS · On-site

$12.75 - $16.25/hr

Start moving forward safely today - McDonald's has over 50 procedures in place to help ensure the ... Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience ...

Pharmacy Manager

Madison, MS · On-site

$53 - $62.25/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... We help people navigate the health care system - and their personal health care - by improving ...

Pharmacy Manager

Madison, MS · On-site

$53 - $62.25/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

Pharmacy Manager

Madison, MS · On-site

$53 - $62.25/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

Previous supervisory experience, WebLogic experience helpful, etc. * * Knowledge of Medicaid, SNAP, TANF and other such government programs * * A Project Management Professional (PMP) certification

The Deputy Program Manager is expected to provide high-level expertise across a broad range of ... No matter your role, you'll be part of a team helping clients navigate complexity and move forward ...

Showing results 21-40

Helpdesk Manager information

See Jackson, MS salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Jackson, MS is $73,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Jackson, MS? The most popular types of Helpdesk jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Helpdesk Manager jobs? Cities near Jackson, MS with the most Helpdesk Manager job openings:
Infographic showing various Helpdesk Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,009 per year, or $35.1 per hour.

$13 - $23.44/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago


Job description

Food Prep Helper


Location: JACKSON STATE UNIVERSITY - 45697004

Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Employment Type: Full-time

Pay Range: $13.00 per hour - $23.44 per hour

University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here (https://sodexo.paradox.ai/7nq0G05)


Working with SodexoMagic is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. 


What You’ll Do: As a Food Prep Helper at SodexoMagic, you are a pair of helping hands and a good mood motivator. This role includes the preparation and serving of our vibrant menus and ensuring all working areas are kept clean and tidy. Your welcoming customer service puts a smile on people's faces and makes an impact in their everyday lives. 


Responsibilities include:

  • Reads recipes and/or product directions and assists in the preparation of hot and/or cold foods using a variety of kitchen utensils/equipment
  • Clean and sanitize work stations and production equipment
  • May have basic cooking responsibilities, i.e., cook vegetables, chicken for salads.
  • Attends work and shows for scheduled shift on time with satisfactory regularity
  • Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.


What You Bring:

  • Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
  • 0 – 1 year of related experience is beneficial


Link to full Job description 


What We Offer:

  • Flexible and supportive work environment, so you can be home for life’s important moments.
  • Access to ongoing training/development and advancement opportunities to turn your job into a career
  • Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. 
  • In addition to SodexoMagic’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. 


Link to benefits summary


Overall, SodexoMagic strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about SodexoMagic’s benefit offerings during the interview process. 


Who we are:

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and SodexoMagic. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and SodexoMagic, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.


Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.