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Helpdesk Manager Jobs in Dallas, GA (NOW HIRING)

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Create incident tickets and change request tickets within a ticket management tool, monitor ticket ... Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on ...

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... file management, and Exchange Admin tasks. * Provide hands-on and remote support for hardware ...

... management of software and hardware. · Promote responsible usage and care of corporate equipment. QUALIFICATIONS REQUIRED · Effective communicator. · Ability to analyze, organize, prioritize ...

Manager Trainee (MT)

Atlanta, GA · On-site

$14 - $15/hr

Help manage daily branch activities * Work with customers to resolve account issues * Support branch performance goals What We're Looking For * Leadership potential * Strong communication skills

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

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Showing results 1-20

Helpdesk Manager information

See Dallas, GA salary details

$33.9K

$75.7K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for helpdesk manager in Dallas, GA is $75,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Dallas, GA?

The most popular types of Helpdesk jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Helpdesk Manager jobs?

Cities near Dallas, GA with the most Helpdesk Manager job openings:

Infographic showing various Helpdesk Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,691 per year, or $36.4 per hour.

$19.25 - $26/hr

Full-time

Re-posted 11 days ago


Job description

Company Description

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.  

Job Description

General Description

Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. 

Job Responsibilities

Oversee the daily performance of computer systems and applications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to third party support vendors for service.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications

2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.


Additional Information

 If you are interested in finding out more about opportunities near you, , please email me at ryanaskitc.com



Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

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