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Helpdesk Manager Jobs in Conroe, TX (NOW HIRING)

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Information Technology Reports To: IT Manager / Director of IT Position Summary Serves as the ... Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Utilize the device management systems, mobile device management and the identity management system ...

Nabors Industries Limited

Helpdesk Intern

Houston, TX · On-site

$17 - $23/hr

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for ...

Alliance Sourcing Network

Helpdesk Agent

The Woodlands, TX · On-site

$15.25 - $19.50/hr

Manages vendor inventory flow, inputting new equipment in Lynx Ops. Testing new and returned ... help us carry out our mission to improve lives and advance healthcare. Working here is your ...

Best Buy

Geek Squad Installation Helper

Cypress, TX · On-site

$13.75 - $17.50/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

GFL Environmental

Helper

Houston, TX · On-site

$15 - $19.50/hr

The Helper will safely assist drivers and other employees in the collection of solid waste ... GFL Environmental is one of North America's leading waste management companies, proudly making ...

Roy Jorgensen Associates

Mechanic Helper

Houston, TX · On-site

$17 - $21/hr

Contact Us (301) 831-1000 World Leader in Infrastructure & Facilities Maintenance Management For ... Mechanic Helper ID: 5268 Division: ISD Region: Texas Location: Houston, TX Description Mechanic ...

Crisp Recruit

Office Manager

Houston, TX · On-site

Are you energized by helping create an environment where leadership and staff can perform at their ... Help manage employee-related processes and serve as a key point of coordination for internal people ...

Crisp Recruit

Office Manager

Houston, TX · On-site

Are you energized by helping create an environment where leadership and staff can perform at their ... Help manage employee-related processes and serve as a key point of coordination for internal people ...

Roy Jorgensen Associates, Inc.

Mechanic Helper

Houston, TX · On-site

$17 - $21/hr

Mechanic Helper Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance ... Our professionals are in the forefront as facility managers, maintenance engineers, trainers ...

VILLA GROUP

Hourly Assistant Manager

Houston, TX · On-site

Help manage inventory, ordering, and cost controls * Maintain a clean, organized, and welcoming restaurant environment * Handle guest inquiries and resolve any concerns professionally * Lead by ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Conroe, TX

Helpdesk Manager information

See Conroe, TX salary details

$32.1K

$71.7K

$106.6K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Conroe, TX is $71,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Conroe, TX?

The most popular types of Helpdesk jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Helpdesk Manager jobs?

Cities near Conroe, TX with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Conroe, TX as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $71,728 per year, or $34.5 per hour.

Helpdesk Technician

Hays Electrical Services

Houston, TX • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 25 days ago

Hays Electrical Services rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Department: Information Technology
Reports To: IT Manager / Director of IT

Position Summary
Serves as the primary point of contact for staff across the business, providing timely and effective technical support to keep operations productive. Acts as a customer-focused, proactive problem-solver who is skilled in troubleshooting hardware, software, and connectivity issues, comfortable supporting a fast-paced environment, and experienced in managing day-to-day helpdesk operations.

Key Responsibilities

  • Serve as the first point of contact for all IT support requests via phone, email, and ticketing system.
  • Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes.
  • Diagnose and resolve hardware, software, and network connectivity issues for end-users efficiently.
  • Manage multiple concurrent support requests, effectively balancing urgency and workload.
  • Deliver consistently professional and courteous support to all staff, maintaining composure and a solutions-focused attitude during high-pressure interactions.
  • Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
  • Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID.
  • Assist with the onboarding and offboarding of staff, including device setup and account configuration.
  • Escalate complex issues to senior IT team members with clear documentation when appropriate.
  • Contribute to the creation and upkeep of IT knowledge base articles and standard operating procedures (SOPs).
  • Support the rollout and maintenance of IT equipment and software across the business.
  • Assist with basic network troubleshooting, including connectivity, printers, and shared drives.

SKILLS & EXPERIENCE
• This role is well-suited to candidates early in their IT career — up to 1 years of 
experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, 
is preferred
• Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, 
OneDrive)
• Experience with Windows 10/11 desktop support and troubleshooting
• Familiarity with Microsoft Entra ID (Azure AD) for user and device management
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
• Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, 
ServiceNow, or similar) as a core part of daily workflow
• Proven ability to manage and prioritize multiple concurrent requests in a fast-paced 
environment
• Exceptional interpersonal and communication skills, with a track record of maintaining 
professionalism and empathy when dealing with frustrated or difficult users
• Strong communication skills with the ability to explain technical issues to non-technical 
users
• A methodical, patient approach to troubleshooting and problem-solving
DESIRABLE (BUT NOT ESSENTIAL)
• Experience with Microsoft Intune or endpoint management tools
• Exposure to Microsoft Defender or similar security platforms
• Knowledge of SharePoint Online or Teams administration
• Familiarity with Apple iOS and mobile device management (MDM) tools
• Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera —
experience with these platforms is a bonus, though full training will be provided
• CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent
• Experience in a trade, construction, or field services environment
• A genuine eagerness to learn across a broad and varied scope of IT — from end-user 
support through to systems, security, and beyond

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