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Helpdesk Manager Jobs in Bolingbrook, IL (NOW HIRING)

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In-Home Repair Helper

Chicago, IL · On-site

$16.25 - $21/hr

Help manage part orders and returns to avoid excessive costs and losses * Build relationships with clients to ensure best-in-class service Basic qualifications * Experience actively using and ...

FOCUS HR INC

Marketing Manager

Melrose Park, IL · On-site

$70K - $90K/yr

Help manage the marketing budget to ensure funds are spent effectively. * Experience: 5-7+ years in a marketing role. * Tools: Experience with tools like Google Analytics, email marketing software (e ...

New

Dunkin

Restaurant Manager

Harvey, IL

We are looking for a Restaurant Manager to help manage our Dunkin' Team! As a Restaurant Manager, you will provide strong, positive leadership to deliver great guest experiences, operational ...

Dunkin'

Restaurant Manager

Harvey, IL

$18 - $25/hr

We are looking for a Restaurant Manager to help manage our Dunkin' Team! As a Restaurant Manager, you will provide strong, positive leadership to deliver great guest experiences, operational ...

Sharko's BBQ

Assistant Manager

Glen Ellyn, IL · On-site

$22 - $25/hr

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

Sharko's BBQ

Assistant Manager

Glen Ellyn, IL · On-site

$22 - $25/hr

Help manage scheduling, shift planning, and labor efficiency. * Monitor inventory, order supplies, and control costs to meet financial goals. * Step in to resolve guest concerns and maintain high ...

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Bolingbrook, IL

Helpdesk Manager information

See Bolingbrook, IL salary details

$37.1K

$82.8K

$123.1K

How much do helpdesk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for helpdesk manager in Bolingbrook, IL is $82,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Bolingbrook, IL?

The most popular types of Helpdesk jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Helpdesk Manager jobs?

Cities near Bolingbrook, IL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,847 per year, or $39.8 per hour.

Service Desk / Helpdesk Technician, Level 2

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Service Desk / Helpdesk Technician, Level 2, Chicago, IL
Summary:
This Service Desk / Helpdesk Technician, Level 2 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Service Desk / Helpdesk Technician, Level 2 Responsibilities:
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Service Desk / Helpdesk Technician, Level 2 Qualifications:
- Bachelor's degree is preferred.
- Experience using a Helpdesk ticketing system.
- Need experience with Office 365.
- Experience with SharePoint is a plus.
- 3-5+ years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 2, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk / Helpdesk Technicians, Level 2 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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