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Helpdesk Manager Jobs in Washington (NOW HIRING)

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Digital Consultants, LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

Follow approved cybersecurity, configuration-management, and customer-service procedures while ... Minimum of 3 years Tier I/II Help Desk or Desktop Support. Windows 10/11, macOS, Microsoft 365 ...

Digital Consultants LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

Follow approved cybersecurity, configuration-management, and customer-service procedures while ... Minimum of 3 years Tier I/II Help Desk or Desktop Support. Windows 10/11, macOS, Microsoft 365 ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

As Helpdesk Shift Supervisor, you will be responsible for providing technical support to our users ... Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

As Helpdesk Shift Supervisor, you will be responsible for providing technical support to our users ... Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring ...

Maximus

Helpdesk Shift Supervisor

Annapolis, MD · On-site

Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring ... in Helpdesk/ ServiceDesk/ Call Center OR equivalent experience in customer service. - Candidates ...

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

Microsoft Office, Project, Visio, Outlook) and endpoint management tools. * Log and route service requests and incidents in an incident management system. * Provide a high level of customer service ...

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Showing results 21-40

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Helpdesk Manager information

See Washington salary details

$42.5K

$94.9K

$141K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in Washington is $94,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $113,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Washington? The most popular types of Helpdesk jobs in Washington are:
What cities in Washington are hiring for Helpdesk Manager jobs? Cities in Washington with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $94,891 per year, or $45.6 per hour.

Helpdesk Technician

Code Plus Inc

Fairfax, VA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 14 days ago

Job description

Helpdesk Technician- Tier 1

Position Title: Helpdesk Technician – Tier 1 (Application Support)
Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking

Employment Type: Full-Time

Overview

We are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.

Responsibilities

  • Serve as the first point of contact for end-users requiring assistance with the designated application.
  • Respond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.
  • Troubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.
  • Provide clear, user-friendly guidance and training to non-technical users.
  • Maintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.
  • Collaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.
  • Monitor ticket queues and follow established Service Level Agreements (SLAs).
  • Participate in team meetings and contribute ideas for improving support processes.

Qualifications

  • Some technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.
  • Basic understanding of troubleshooting techniques for software or applications.
  • Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.
  • Ability to work effectively in a team-oriented environment and follow documented procedures.
  • Eagerness to learn new applications and grow into higher-level support roles.

Requirements

  • Must be able to obtain Sensitive Public Trust Clearance
  • Must be US Citizen or green card holder
  • Must have been in the county for the last 7 years