ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Nevada (NOW HIRING)

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Assisting with asset management of computers, peripheral devices and printers Writing customer ... Desktop Infrastructure · ITIL · Udemy IT Help Desk Professional Company Description With almost ...

New

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

UNITE HERE HEALTH

Helpdesk Technician II

Las Vegas, NV · On-site

$54K - $62K/yr

... our participants in managing their own health and healthcare. Our vision is exciting and ... The Helpdesk II position will provide a world class level of customer service to all Health Center ...

Credit One Bank

Helpdesk Technician II

Las Vegas, NV

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

CreditOne

Helpdesk Technician II

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

CreditOne

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Preferred * Microsoft ...

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

Description - Field incoming help requests from end users via both telephone and e-mail - Document all end user identification information, including name, department, contact information, and nature ...

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

Description - Field incoming help requests from end users via both telephone and e-mail - Document all end user identification information, including name, department, contact information, and nature ...

The Brazos Group

Division Manager

Las Vegas, NV

This is an opportunity to help lead and grow a division while working with one of the more stable ... Ability to help manage front end process and assist with all duties associated with the initial ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Nevada

Helpdesk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do helpdesk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for helpdesk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Nevada?

The most popular types of Helpdesk jobs in Nevada are:

What cities in Nevada are hiring for Helpdesk Manager jobs?

Cities in Nevada with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.

Helpdesk Analyst

Acro Service Corporation

Carson City, NV • On-site

$22/hr

Full-time

Medical, Dental

Posted 3 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

  1. Location: Carson City, NV
  2. Duration of the project: 12+ months
  3. Shift:  7:30 to 4:30 pm
  4. Pay rate is 22 /hr.


Job responsibilities

Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.

Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.

Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.

Assisting with asset management of computers, peripheral devices and printers

Writing customer communications, processes, and other customer-facing documentation.

Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.

Work within an agile project management environment.

Complete assigned work according to the specifications and standards set by the State and the NDOT Desktop Support Manager.

QUALIFICATIONS 

Solid knowledge of Service Desk and Customer Support center operations. 

Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. 

Have a proactive nature with the ability to solve problems. 

Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. 

The ideal candidate should have one or more of the following certifications: 

·       CompTIA A+, CompTIA Network+, CompTIA Security +

·       MCSA: Windows 10

·       MCSE: Desktop Infrastructure

·       ITIL

·       Udemy IT Help Desk Professional

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.