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Helpdesk Manager Jobs in Nevada (NOW HIRING)

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Position Requirements

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and ... Other duties and responsibilities may be added as necessary by management. Position Requirements

CreditOne

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance ... Other duties and responsibilities may be added as necessary by management. Position Requirements

UNITE HERE HEALTH

Helpdesk Technician II

Las Vegas, NV · On-site

$54K - $62K/yr

... our participants in managing their own health and healthcare. Our vision is exciting and ... The Helpdesk II position will provide a world class level of customer service to all Health Center ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and ... Other duties and responsibilities may be added as necessary by management. Position Requirements

Credit One Bank

Helpdesk Technician II

Las Vegas, NV

$19.25 - $26/hr

Description Position Summary Credit One Bank is looking for a Helpdesk Technician II to support the ... Develop and document training materials and procedures * Assist in managing, maintaining, and ...

New

Credit One Bank

Helpdesk Technician II

Las Vegas, NV · On-site

$19.25 - $26/hr

Position Summary Credit One Bank is looking for a Helpdesk Technician II to support the daily ... Develop and document training materials and procedures * Assist in managing, maintaining, and ...

New

CreditOne

Helpdesk Technician II

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary Credit One Bank is looking for a Helpdesk Technician II to support the ... Develop and document training materials and procedures * Assist in managing, maintaining, and ...

Credit One Bank

Helpdesk Technician II

Las Vegas, NV

$19.25 - $26/hr

Position Summary Credit One Bank is looking for a Helpdesk Technician II to support the daily ... Develop and document training materials and procedures * Assist in managing, maintaining, and ...

New

Credit One Bank

Helpdesk Technician I

Las Vegas, NV · On-site

$19 - $25.75/hr

They are seeking a Helpdesk Technician I to provide technical support and assistance to end-users regarding computers, networks, and related hardware and software. Responsibilities : • Field ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services ... Manage user access, monitor server health, and administer local VOIP communications to minimize ...

Best Buy

Geek Squad Installation Helper

Las Vegas, NV

$15 - $19/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

New

Best Buy

Geek Squad Installation Helper

Las Vegas, NV · On-site

$15 - $20.22/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

Best Buy

Geek Squad Installation Helper

Las Vegas, NV

$15.25 - $19.25/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

New

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Nevada

Helpdesk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do helpdesk manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for helpdesk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Nevada? The most popular types of Helpdesk jobs in Nevada are:
What cities in Nevada are hiring for Helpdesk Manager jobs? Cities in Nevada with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 12% Part Time, 2% Contract, and 2% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.
Helpdesk Technician I

Helpdesk Technician I

Credit One Bank

Las Vegas, NV

$19.25 - $26/hr

Full-time

Re-posted 14 days ago

Job description

Description

Position Summary

The Help Desk Analyst’s role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Summary of Essential Job Functions
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit incident details from end users.
  • Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision of user accounts, systems, applications and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits & other external compliance audits for all provisioned user accounts.
  • This job description is not all inclusive. Other duties and responsibilities may be added as necessary by management.
Position Requirements
  • College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
  • Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
  • Experience administering users and computers in a complex enterprise environment
  • Able to read and understand technical manuals and procedural documentation
  • Strong written and oral communication skills and effective interpersonal and relationship-building skills
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
Preferred
  • Microsoft certifications are highly desirable
  • Technical certifications in Microsoft technologies, CompTIA certifications, or equivalent work experience

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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