1

Helpdesk Engineer Jobs in Illinois (NOW HIRING)

Principal Software Engineer II

Deerfield, IL ยท On-site

$165K - $282K/yr

... helping engineering teams resolve complex technical challenges. This role will work closely with engineering leadership, architects, and product teams to design scalable, resilient systems and ...

Lead Software Engineer (Full Stack)

Chicago, IL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help engineers grow their technical depth and system-level thinking * Promote best practices in testing, observability, and operational readiness Cross-Functional Collaboration * Work closely with ...

Lead Software Engineer (Full Stack)

Chicago, IL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help engineers grow their technical depth and system-level thinking * Promote best practices in testing, observability, and operational readiness Cross-Functional Collaboration * Work closely with ...

Lead Software Engineer (Full Stack)

Chicago, IL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help engineers grow their technical depth and system-level thinking * Promote best practices in testing, observability, and operational readiness Cross-Functional Collaboration * Work closely with ...

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

Software Engineer III, Access Transparency

Chicago, IL ยท On-site

$59.25 - $79.50/hr

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn ...

Senior IT Specialist

Chicago, IL ยท On-site

$95K - $110K/yr

What You'll Bring * 3-5+ years in an IT support role (IT Specialist, Systems Administrator, or senior Helpdesk Engineer) with progressive responsibility and strong hands-on problem-solving. * Strong ...

SCADA Engineer

Oak Brook, IL ยท On-site +1

$85K - $120K/yr

As a SCADA Engineer, you'll help design, analyze, and deliver electrical substation projects for utility and power delivery clients -- with exposure across the full breadth of substation engineering.

SCADA Engineer

Oak Brook, IL ยท On-site +1

$85K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a SCADA Engineer, you'll help design, analyze, and deliver electrical substation projects for utility and power delivery clients - with exposure across the full breadth of substation engineering.

SCADA Engineer

Oak Brook, IL ยท On-site

$85K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a SCADA Engineer, you'll help design, analyze, and deliver electrical substation projects for utility and power delivery clients - with exposure across the full breadth of substation engineering.

Showing results 21-40

Helpdesk Engineer information

See Illinois salary details

$22.8K

$60K

$90.1K

How much do helpdesk engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for helpdesk engineer in Illinois is $59,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

How hard is it to get a helpdesk engineer job?

Getting a helpdesk engineer job typically requires a basic understanding of computer hardware, software troubleshooting, and customer service skills. Relevant certifications like CompTIA A+ can improve chances, and entry-level positions are often available for those with technical aptitude and some IT knowledge. The difficulty varies based on experience, location, and the competitiveness of the job market.

What job categories do people searching Helpdesk Engineer jobs in Illinois look for?

The top searched job categories for Helpdesk Engineer jobs in Illinois are:

What cities in Illinois are hiring for Helpdesk Engineer jobs?

Cities in Illinois with the most Helpdesk Engineer job openings:

Infographic showing various Helpdesk Engineer job openings in Illinois as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $59,975 per year, or $28.8 per hour.

Mechanical Engineering Co-Op

Smiths Group

Morton Grove, IL โ€ข On-site

Full-time

Re-posted 11 days ago


Job description

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.ย 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.ย 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.ย 

Job Description

The Mechanical Engineer Co-Op - Product Testing role reports to a Senior Mechanical Test Engineer in the Product Testing team within the John Crane Technology Group.

The goal of this position is to provide second- and third-year Engineering students with a well-rounded opportunity within John Crane-Morton Grove via comprehensive hands-on training driven by strategic Product Testing initiatives, goals and projects.

  • In support of John Crane's career development initiatives, Product Testing Co-Op students will also gain exposure to other departments and career opportunities within the company.
  • Design and develop custom test rigs that enable validation of cutting-edge and unconventional performance requirements.
  • Configure and assemble test rigs, including sensor integration, alignment, connectivity, and plumbing, as required.
  • Shadow experienced Mechanical Test Engineers and Technicians, with increasing responsibility and ownership as technical skills are mastered.
  • Write, review, and edit technical reports using Microsoft Office and Adobe Acrobat.
  • Coordinate activities and work with other employees on testing programs. Assist others with tasks not specifically assigned to the team.
  • Complete basic failure analysis activities, including investigation / reporting / resolution
  • Create 3D CAD models using Siemens Solid Edge.
  • Draft 2D engineering drawings, implementing basic drawing principles and GD&T.
  • Perform basic fluid control, mechanical, and other engineering calculations as required.
  • Along with other team members, promote a culture of safety and continuous improvement.
    ย 
Qualifications
  • Enrolled in a bachelor's degree programย in Engineering on their 2nd and 3rd year of Education. (Mechanical or Aerospace Engineering disciplines preferred).ย 
  • Strong interest in hands-on mechanical design, rotating equipment, and technical problem-solving.
  • Ability to adjust to varying priorities and projects.
  • Competence in Microsoft Office (Word, Excel, PowerPoint).
  • CAD Skills preferred (Siemens Solid Edge, SolidWorks, Creo, or similar).
Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERG's) to provide a safe space for employees to connect and support each other. Our cross-business ERG's include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.ย 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.ย 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.ย 

#ZR

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)