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Helpdesk Coordinator Jobs in Decatur, AL (NOW HIRING)

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

Provide daily coordination and reconciliation of issue status * Expand data collection and metrics reporting as new requirements emerge * Provide executive summary reports, and applicable metrics to ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

Provide daily coordination and reconciliation of issue status * Expand data collection and metrics reporting as new requirements emerge * Provide executive summary reports, and applicable metrics to ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

Provide daily coordination and reconciliation of issue status * Expand data collection and metrics reporting as new requirements emerge * Provide executive summary reports, and applicable metrics to ...

Sodexo

Coordinator

Huntsville, AL

$20 - $22/hr

As a Coordinator at Sodexo, you are process-focused and detail-orientated ... Your dedication to details and helping others will bring a meaningful impact on everyone. Utilizing ...

Sodexo

Coordinator

Huntsville, AL

$20 - $22/hr

As a Coordinator at Sodexo, you are process-focused and detail-orientated ... Your dedication to details and helping others will bring ameaningful impact on everyone. Utilizing ...

KabaFusion

Nursing Coordinator

Huntsville, AL · On-site

Company Paid Life Insurance, short term disability * 3 Employee Assistance Programs to help with ... Coordinator, if that sounds like something you want to be a part of, then look no further.

Sodexo

Coordinator

Huntsville, AL

$20 - $22/hr

As a Coordinator at Sodexo, you are process-focused and detail-orientated ... Your dedication to details and helping others will bring a meaningful impact on everyone. Utilizing ...

Sodexo

Coordinator

Huntsville, AL · On-site

$20 - $22/hr

As a Coordinator at Sodexo, you are process-focused and detail-orientated ... Your dedication to details and helping others will bring a meaningful impact on everyone. Utilizing ...

Paradigm Oral Surgery

Scheduling Coordinator

Madison, AL · On-site

$16 - $20.25/hr

We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and ... The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting ...

Paradigm Oral Health

Scheduling Coordinator

Madison, AL

$15.25 - $19.25/hr

Scheduling Coordinator Madison, AL | Full-time | Northern Alabama Oral Surgery We are an elite oral ... We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and ...

Green Metals

Administrative Coordinator

Madison, AL · Hybrid

Summary Administrative Coordinator assists with departmental administrative and clerical functions ranging from accounting to logistics to helping support the improvement and development of ...

Barrios Technology

Project Coordinator

Huntsville, AL · On-site

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Barrios Technology

Project Coordinator

Huntsville, AL · On-site

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Barrios Technology

Project Coordinator

Huntsville, AL · On-site

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Deloitte

Hospital Billing Coordinator

Huntsville, AL · Remote

$50K - $60K/yr

As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

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All JobsHelpdesk Coordinator JobsHelpdesk Coordinator Jobs in Decatur, AL

Helpdesk Coordinator information

See Decatur, AL salary details

$12

$19

$29

How much do helpdesk coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for helpdesk coordinator in Decatur, AL is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
Helpdesk Coordinator jobs near you
Travel Helpdesk Analyst

Travel Helpdesk Analyst

MDW Associates

Huntsville, AL • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel-related issues. This position requires the candidate to be located within 2 hours of Redstone Arsenal (Huntsville), Alabama as in-person meetings & other on-site requirements may apply.
The Travel Helpdesk Analyst may perform a combination of some or all of the following duties:
  • Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service
  • Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers
  • Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel
  • Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules
  • Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
  • Capture and generate daily system issues and metrics
  • Provide daily coordination and reconciliation of issue status
  • Expand data collection and metrics reporting as new requirements emerge
  • Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
  • Conduct various monthly travel quality assurance reviews
  • Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates
  • Develop and provide classroom and virtual training for required travel tools

Required Experience/Skills:
  • Experience with the Defense Travel System (DTS) is required
  • Working knowledge and understanding of DoD Travel Policies and Regulations is a must
  • Candidates for this position must have excellent written and verbal communication skills
  • Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) is required
  • Working knowledge of the MS Office suite is a must

Desired Experience/Skills:
  • Prior MDA experience is desirable
  • DTA and GTCC administrator certification is a plus

Education Requirement(s):
  • BA/BS in a related field and a minimum of 5 years' experience or a MA/MS in related field and 3+ years of experience is required

Security Requirement(s):
  • Candidates for this position must possess an Active US Security Clearance (Secret)

Company Description
Incorporated in 2012, MDW is a small business headquartered in McClean, VA with employees in various locations in the United States. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
  • Strategic Planning
  • Cost Estimating
  • Budget Programming and Justification
  • Budget Execution
  • Acquisition Management
  • Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

All information will be kept confidential according to EEO guidelines

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