ZipRecruiter

Log In

1

Helpdesk Coordinator Jobs in Decatur, AL (NOW HIRING)

Skiers Marine Inc.

Service Coordinator

Athens, AL · On-site

$70K - $80K/yr

Service Coordinator Location: Athens, AL Employment Type: Full-Time | On-site Reports To: General ... Our mission is to help families and friends create lifelong memories on the water while maintaining ...

Vali, Inc.

Proposal Coordinator

Huntsville, AL · On-site +1

Training will be provided to help the individual develop the skills needed to support and ... Support proposal coordination efforts for federal opportunities. * Work with the senior proposal ...

New

Vali Incorporated

Proposal Coordinator

Huntsville, AL · On-site

$50K - $55K/yr

Training will be provided to help the individual develop the skills needed to support and ... Support proposal coordination efforts for federal opportunities. * Work with the senior proposal ...

New

Vali Incorporated

Proposal Coordinator

Huntsville, AL · Remote

$50K - $55K/yr

Training will be provided to help the individual develop the skills needed to support and ... Support proposal coordination efforts for federal opportunities. * Work with the senior proposal ...

New

Barrios Technology

Project Coordinator

Huntsville, AL

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Barrios Technology

Project Coordinator

Huntsville, AL

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Barrios Technology

Project Coordinator

Huntsville, AL · On-site

We need your talent, teamwork, and energy to help us achieve great things that inspire people all ... There are Project Coordinator roles are located at NASA centers, primarily at Marshall Space Flight ...

Roosters

Salon Operations Coordinator

Huntsville, AL · On-site

$18/hr

Salon Operations Coordinator The primary purpose of this role will support our salon teams by helping with recruiting, onboarding, community outreach, social media, administrative projects, and ...

Roosters

Salon Operations Coordinator

Huntsville, AL · On-site

$18/hr

Salon Operations Coordinator The primary purpose of this role will support our salon teams by helping with recruiting, onboarding, community outreach, social media, administrative projects, and ...

Dow - CIRCULUS HOLDINGS, LLC

Inventory Coordinator

Arab, AL

$16.50 - $21.75/hr

In this role, you will help manage MRO inventory processes, maintain accurate inventory records ... At least 2 years in an inventory coordinator or MRO position required. * A minimum requirement for ...

New

Dow

Inventory Coordinator

Arab, AL · On-site

$16.50 - $21.75/hr

In this role, you will help manage MRO inventory processes, maintain accurate inventory records ... At least 2 years in an inventory coordinator or MRO position required. * A minimum requirement for ...

New

Edward Rose & Sons

Facilities Coordinator

Madison, AL · On-site

$20.33/hr

We are currently looking for a Facilities Coordinator to join our on-site operations team to help support a positive experience for our residents. What are the responsibilities of a Facilities ...

Deloitte

Hospital Billing Coordinator

Huntsville, AL · Remote

$50K - $60K/yr

As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Coordinator JobsHelpdesk Coordinator Jobs in Decatur, AL

Helpdesk Coordinator information

See Decatur, AL salary details

$12

$18

$27

How much do helpdesk coordinator jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk coordinator in Decatur, AL is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
Helpdesk Coordinator jobs near you

Service Coordinator

Skiers Marine Inc.

Athens, AL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted just now

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Title: Service Coordinator
Location: Athens, AL
Employment Type: Full-Time | On-site
Reports To: General Manager
Job Summary
As a Service Coordinator at Skiers Marine in Athens, youll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detailoriented, customer-focused, displays strong communication skills, and is committed to representing Skiers Marines values.
Key Responsibilities
Initial Responsibilities
  • Customer FollowUp: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.
  • Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.
  • Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skiers Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.
  • Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.
  • Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.
  • Computer Proficiency: Navigate Windows and/or macOS systems, and type at least 55 words per minute.
  • Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.
Preferred Responsibilities
  • Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skiers Marine Coordinators to resolve issues and maintain company alignment.
Optional Responsibilities
  • Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.

Qualifications
  • Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication.
  • Basic understanding of service processes, parts ordering, and warranty filing.
  • Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).
  • Ability to operate in a fastpaced service environment and manage multiple priorities.
Compensation & Benefits
  • Competitive hourly wage or salary, commensurate with experience.
  • Performancebased incentives.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Opportunities for professional growth and training.
About Skiers Marine
Skiers Marine is a leading marine dealership committed to providing exceptional customer experiences and top-tier service. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.
Equal Employment Opportunity (EEO) Statement:
Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.