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Helpdesk Coordinator Jobs in Decatur, AL (NOW HIRING)

Edward Rose & Sons

Facilities Coordinator

Madison, AL · On-site

$20.33/hr

We are currently looking for a Facilities Coordinator to join our on-site operations team to help support a positive experience for our residents. What are the responsibilities of a Facilities ...

JLL

Facilities Coordinator

Huntsville, AL · On-site

... as we help shape a brighter way forward. Facility Maintenance Coordinator - JLL What this job ... involves: We are seeking a hands-on Facility Maintenance Coordinator to support daily operations ...

NIIT (USA), Inc.

TRAINING COORDINATOR

Huntsville, AL · On-site

The company, set up in 1981 to help the nascent IT industry overcome its human resource challenges ... Huntsville, AL Job Summary The onsite Specialist is responsible for coordinating and scheduling ...

Breakthrough T1D

Development Coordinator

Huntsville, AL · On-site

$42K - $57K/yr

Share your support and help educate and empower individuals facing type 1 diabetes. Our mission is ... The Development Coordinator role focuses on relationship building with donors and fundraising ...

Breakthrough T1D

Development Coordinator

Huntsville, AL · Remote

$42K - $57K/yr

Share your support and help educate and empower individuals facing type 1 diabetes. Our mission is ... The Development Coordinator role focuses on relationship building with donors and fundraising ...

IES Communications

Safety Coordinator

Huntsville, AL · On-site

$35/hr

The Safety Coordinator is responsible for implementing, administering, maintaining and coordinating ... Utilize the root cause analysis to help operations identify and implement corrective actions to ...

Meritage Homes

Operations Coordinator

Huntsville, AL · On-site

This will be a hybrid role including Starts Coordinator responsibilities.This position is ... Meritage is looking for professionals who are self-starters and want to help our organization grow ...

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Helpdesk Coordinator information

See Decatur, AL salary details

$12

$18

$27

How much do helpdesk coordinator jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for helpdesk coordinator in Decatur, AL is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

How does a Helpdesk Coordinator typically balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

What are Helpdesk Coordinators?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.
Helpdesk Coordinator jobs near you
Facilities Coordinator

Facilities Coordinator

Edward Rose & Sons

Madison, AL • On-site

$20.33/hr

Full-time

Retirement, PTO

Posted 22 days ago

Edward Rose & Sons rating

8.1

Company rating: 8.1 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

46th of 160 rated real estate companies

Job description

Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a Facilities Coordinator to join our on-site operations team to help support a positive experience for our residents.
What are the responsibilities of a Facilities Coordinator?
  • Order supplies, appliances, pool supplies, upgrades, and other tools necessary for operational purposes.
  • Maintain inventory by physically counting control items
  • Receive orders and organize them into inventory
  • Maintain and organize purchase orders and inventory control documents
  • Record all purchase orders and receipts into the Yardi database
  • Scan invoices for purchased items into the Pay Scan database (if applicable)
  • Evaluate contractor projects upon completion to ensure high quality and contract compliance
  • Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors
  • Monitor adherence to company policies and procedures, state/local/federal laws, fair housing, and safety compliance
  • Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations

What are the role requirements?
  • Experience using Yardi Voyager or related property management software is preferred
  • Previous industry related experience and knowledge of maintenance supplies and procedures is preferred.
  • Knowledge of bookkeeping procedures is preferred
  • Strong professionalism and communication skills.
  • Must possess exceptional customer service and communication skills
  • Maintain a professional appearance following team dress code policy
  • Able to effectively and professionally communicate with residents and co-workers
  • Basic computer skills and comfort learning software, apps, and programs
  • Have reliable transportation and valid driver's license

What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home
  • Compensation: Starting at $20.33 per hour or higher, based on experience

Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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