Helpdesk Coordinator Jobs in Decatur, AL (NOW HIRING)

Who We Are

We partner with leading employers to deliver high-quality, onsite child care that supports working families.and creating opportunities for educators to do what they love (and feel valued while they're doing it). Join the founding team to support a new employer-sponsored 24-hour onsite child care  client center and help build the high-quality program children deserve while pursuing your own professional growth and development.

About The Role

As a School Experience Coordinator, you will:

• Deliver an exceptional experience for prospective families through tours, communication, and program knowledge
• Manage the enrollment process from inquiry through first day, including family onboarding and records management
• Support school operations, including health and safety procedures and licensing compliance practices
• Create a warm, welcoming, and organized front-of-house experience for families and staff
• Identify opportunities to enhance the family experience through thoughtful touches and engagement
• Maintain accurate records and ensure documentation aligns with state licensing requirements
• Partner with school leadership to continuously improve systems and processes
• Serve as a positive, professional presence and culture carrier within the school

• Enjoy working with children and families in a fast-paced environment
• Have 3-5+ years of experience in education, administration, or customer-facing roles
• Have coursework or experience in early childhood education (preferred but flexible based on state requirements)
• Must meet all background check and eligibility requirements for child care staff in accordance with Alabama DHR regulations.
• Build strong relationships and communicate effectively
• Are highly organized and detail-oriented
• Are comfortable using technology for communication and operations
  

What We Offer:

Competitive Compensation and Benefits: Our educators earn competitive salaries based on level of education and experience. Full-time employees also receive benefits including tuition reimbursement, health, vision, and dental insurance, retirement savings, and commuter benefits.

Child-Centered Approach: Our educators facilitate each child's success by observing their interests and developing a curriculum inspired by their curiosity. Learn more about our teaching philosophy here https://vivvi.com/programs

State-of-the-Art Facilities: All of our centers are purposefully designed to offer endless opportunities for learning and discovery. Our newest center in Huntsville, Alabama is being specifically built to support the needs of the Toyota families, and will include the most up-to-date materials and equipment to ensure teachers have everything they need to deliver a high-quality educational experience.

Employee Development: We offer financial support for ongoing education through tuition reimbursement, as well as robust onboarding training, ongoing professional development days, and individual coaching and feedback. We also love to promote from within and are committed to helping our colleagues achieve their career goals at Vivvi!

To be considered, applicants must be based in or willing to relocate to Huntsville, Alabama. Candidates must also possess independent US work authorization.

Physical demands of this position include but are not limited to sitting and standing for extended periods, bending at the waist, reaching overhead, and frequently moving or lifting children weighing up to 50 pounds unassisted. Applicants requiring reasonable accommodation should contact hr@vivvi.com. Determinations will be made on a case-by-case basis.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. 

Keyword Bank: Child Care Administrator, Enrollment Coordinator Preschool, Family Engagement Coordinator, Front Desk Child Care, Child Care Operations, Licensing Compliance Support, Student Enrollment, Parent Communication, Early Childhood Administration, School Reception, Records Management, Customer Experience Education