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Helpdesk Assistant Jobs in Arizona (NOW HIRING)

SyberJet Aircraft

Helpdesk Technician I

Chandler, AZ · On-site

$65K - $75K/yr

The Helpdesk Technician I serves as the first point of contact for end-user technology support at ... specific tools. * Assist users with VPN connectivity, remote access, and basic network ...

SyberJet Aircraft

Helpdesk Technician I

Chandler, AZ

$19.25 - $26/hr

The Helpdesk Technician I serves as the first point of contact for end-user technology support at ... specific tools. * Assist users with VPN connectivity, remote access, and basic network ...

SyberJet Aircraft

Helpdesk Technician I

Chandler, AZ · On-site

The Helpdesk Technician I serves as the first point of contact for end-user technology support at ... specific tools. * Assist users with VPN connectivity, remote access, and basic network ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

... * Assist with onboarding and offboarding processes, including equipment setup and user ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Vitron Manufacturing

Be Seen First

IT Helpdesk Technician

Phoenix, AZ · On-site

$50K - $59K/yr

... * Assist with onboarding and offboarding processes, including equipment setup and user ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

Frozen Whiptails Inc

shift lead

Tempe, AZ · On-site

$13.25 - $16.25/hr

Help Assistant manager/owners by being diligent with inventory management and quality control to ensure we have products for sale and the items for sale are of premium quality.

Senior Helpers

Certified Nursing Assistant

Tucson, AZ · On-site

Senior Helpers is currently seeking a Certified Nursing Assistant to work in their Tucsonoffice. As a member of Senior Helpers CNA Team , you will be at the forefront of our mission to provide ...

Wing Assistant

Sales Development Representative

Phoenix, AZ · On-site

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Frozen Whiptails Inc

shift lead

Tempe, AZ · On-site

$13.25 - $16.25/hr

Help Assistant manager/owners by being diligent with inventory management and quality control to ensure we have products for sale and the items for sale are of premium quality.

Wing Assistant

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service to users experiencing hardware or software issues. They troubleshoot problems, answer inquiries, and often use ticketing systems to track and resolve issues efficiently, typically working in an office or support center environment. Strong communication skills and basic knowledge of computer systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What job makes $10,000 a month without a degree?

Helpdesk assistants typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades such as real estate, skilled trades, or tech sales, which rely on skills and performance rather than formal education. These roles may require certifications, strong communication skills, or extensive experience to achieve such income levels.

Can I get a helpdesk job with no experience?

Helpdesk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge and strong communication skills. Entry-level positions typically focus on customer service, troubleshooting, and familiarity with common tools like ticketing systems, with on-the-job training provided. Certifications such as CompTIA A+ can improve chances but are not always mandatory for starting out.

Is AI replacing IT's help desk?

AI tools are increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Assistants to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require personalized assistance and critical thinking. Helpdesk roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Arizona? The most popular types of Helpdesk jobs in Arizona are:
What cities in Arizona are hiring for Helpdesk Assistant jobs? Cities in Arizona with the most Helpdesk Assistant job openings:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Arizona as of June 2026, with employment types broken down into 45% Full Time, 52% Part Time, and 3% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Helpdesk Technician I

Helpdesk Technician I

SyberJet Aircraft

Chandler, AZ • On-site

$65K - $75K/yr

Full-time

Posted 22 hours ago

Job description

SyberJet is an aerospace company headquartered in Chandler, Arizona, designing and manufacturing the next
generation of high-performance business jets. Our team blends decades of aviation engineering expertise with a
startup mindset. We move fast, challenge convention, and build extraordinary aircraft. As we scale our
manufacturing and global support operations, the systems behind our business have to keep pace. That's where you come in.
Job Description:
The Helpdesk Technician I serves as the first point of contact for end-user technology support at SyberJet Aerospace. This role is responsible for providing day-to-day floor support, triaging and resolving basic break/fix issues, and ensuring employees across all SyberJet sites can perform their work without interruption.
This is an entry-level position ideal for a customer-focused individual with foundational IT skills who is eager to grow within a regulated aerospace manufacturing environment. The Helpdesk Technician I works closely with senior IT staff, escalating complex issues while owning the resolution of routine support requests. The role requires awareness of and adherence to SyberJet's compliance obligations, including CMMC 2.0, EAR/ITAR, and Technology Control Plan (TCP) requirements.
Key Responsibilities:
Tier 1 End-User Support
  • Serve as the first point of contact for end users via phone, email, ticketing system, walk-ups, and instant messaging.
  • Log, track, and document all support requests in the IT ticketing system with accurate, timely updates.
  • Triage incoming issues, resolve Tier 1 requests, and escalate appropriately when out of scope.
  • Provide a high level of customer service with a professional, patient, and courteous demeanor.

Break/Fix and Hardware Support
  • Diagnose and resolve basic hardware issues with desktops, laptops, monitors, docking stations, peripherals, and mobile devices.
  • Image, deploy, and decommission end-user workstations following established procedures.
  • Perform basic printer and multifunction device support, including driver installation, queue troubleshooting, and consumable replacement.
  • Replace failed components (RAM, storage, batteries, cables) when warranted; coordinate warranty repairs with vendors.
  • Maintain accurate IT asset inventory and ensure proper documentation of moves, adds, and changes.

Software and Account Support
  • Install, configure, and update standard software applications and OS patches per IT policy on Windows and Linux systems.
  • Perform basic account administration across Google Workspace and Microsoft 365: user provisioning, password resets, group membership, license assignment, mailbox setup, and MFA enrollment.
  • Support common business applications including Google Workspace, Microsoft 365, Teams, Google Meet, Adobe, and SyberJet-specific tools.
  • Assist users with VPN connectivity, remote access, and basic network troubleshooting.

Onboarding and Offboarding
  • Prepare workstations, accounts, and access for new hires per the standard onboarding checklist.
  • Conduct new-hire IT orientation covering acceptable use, security awareness basics, and helpdesk procedures.
  • Execute offboarding tasks including account disablement, asset retrieval, and data preservation per IT policy.

Conference Room and Floor Support
  • Provide hands-on support for conference rooms, AV equipment, video conferencing systems, and digital signage displays.
  • Respond to walk-up requests on the manufacturing and engineering floor with minimal disruption to operations.
  • Assist with setup and teardown of meetings, presentations, and company events.

Compliance and Security Awareness
  • Adhere to SyberJet's IT security policies, Technology Control Plan (TCP), and CMMC 2.0 control requirements in all support activities.
  • Recognize and immediately report potential security incidents, phishing attempts, or policy violations to IT Security.
  • Ensure all hardware moves and data handling comply with EAR/ITAR requirements; verify user authorization before granting access to controlled systems or data.
  • Maintain confidentiality of sensitive company, customer, and employee information.

Documentation and Continuous Improvement
  • Contribute to the IT knowledge base by writing and updating end-user and internal support articles.
  • Identify recurring issues and recommend process improvements to senior IT staff.
  • Complete assigned training to maintain and expand technical and compliance knowledge.

Required Qualifications:
  • Associate's degree or higher in Information Technology, Computer Science, or related field.
  • Industry certifications: CompTIA A+, Network+, Security+, Linux+, ITIL Foundation, Microsoft 365 Fundamentals (MS-900), or Google Workspace Administrator.
  • Experience supporting users in a manufacturing, engineering, or aerospace/defense environment.
  • Exposure to compliance frameworks such as CMMC, NIST 800-171, EAR, or ITAR.
  • Familiarity with ticketing platforms (e.g., ServiceNow, Freshservice, Jira Service Management) and remote support tools.
  • Experience with imaging and deployment tools (Microsoft Intune, Autopilot, MDT, or similar).
  • Basic PowerShell scripting for routine administrative tasks.

Working Conditions & Physical Requirements:
  • Standard office and manufacturing floor environment; PPE required in designated areas.
  • Primarily on-site at the Chandler, AZ headquarters; remote support provided to Cedar City, UT and San Antonio, TX locations.
  • Must be able to lift, carry, and position equipment weighing up to 50 pounds (workstations, monitors, printers).
  • Frequent walking, standing, bending, and crawling under desks; extended periods of computer use.
  • Must be flexible with working hours to support business needs, including occasional early mornings, evenings, weekends, or on-call coverage for maintenance windows, deployments, or urgent issues.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative, engineering-driven, innovative work environment.
  • The opportunity to work on cutting-edge aircraft development and certification programs with a highly skilled team of professionals.

Career Path:
This role provides a foundation for growth into Helpdesk Technician II, Systems Administrator, Network Administrator, or IT Security Analyst positions within SyberJet's IT and Cybersecurity organization.
SyberJet actively supports certification and continued education for high-performing team members.

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