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AEG

Finance & Administration Manager

Seattle, WA · On-site

FINANCE & ADMINISTRATION MANAGER - Seattle Seawolves Rugby Location: Seattle, Washington | Reports ... needed to help a growing professional sports organization make sound decisions and execute ...

U.S. Army

Patient Administration Specialist (68G)

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$44K - $60K/yr

Enlist as a Soldier into the United States Army and as a Patient Administration Specialist (68G ... Help with moving costs and finding housing. Retirement and Veterans Benefits: * Pension: Lifetime ...

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Helpdesk Administration information

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$12

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$33

How much do helpdesk administration jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk administration in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is helpdesk administration?

Helpdesk Administration involves managing and supporting a company's IT helpdesk operations. This role typically includes overseeing ticketing systems, resolving technical issues, providing user support, and ensuring a smooth workflow for IT support processes. Helpdesk administrators also document solutions, maintain knowledge bases, and may train or supervise helpdesk technicians. Their goal is to ensure that employees and customers receive timely and effective technical assistance.

What are the key skills and qualifications needed to thrive as a helpdesk administrator?

To thrive as a Helpdesk Administrator, you need a strong understanding of IT support principles, troubleshooting techniques, and familiarity with operating systems, often supported by a degree in IT or a related field. Experience with ticketing systems like ServiceNow or Jira, and certifications such as CompTIA A+ or ITIL, are commonly required. Excellent communication, patience, and problem-solving abilities help build trust and resolve user issues efficiently. These skills ensure timely support, minimize downtime, and maintain smooth IT operations within the organization.

What are some common challenges faced by helpdesk administrators, and how can they be addressed?

Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, prioritizing urgent issues, and communicating effectively with users of varying technical abilities. To address these challenges, it’s important to have strong organizational skills, utilize ticketing systems to track and prioritize requests, and invest in clear, empathetic communication. Collaborating closely with IT teams and maintaining up-to-date knowledge of company systems also helps in resolving issues efficiently and reducing repeat problems.

What is the difference between Helpdesk Administration vs Technical Support Specialist?

AspectHelpdesk AdministrationTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or ITILOften requires similar certifications, plus specialized technical skills
Work EnvironmentOffice-based, helpdesk ticketing systems, remote supportOffice or remote, troubleshooting hardware/software issues
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, problem-solving skills

Helpdesk Administration focuses on managing helpdesk operations, ticketing, and user support processes, often involving administrative tasks. Technical Support Specialists are more hands-on, troubleshooting hardware and software issues directly. While both roles require technical certifications and work in similar environments, Helpdesk Administrators often oversee support workflows, whereas Technical Support Specialists handle technical problem resolution.

What does a helpdesk administrator do?

A helpdesk administrator manages and supports an organization's IT helpdesk, resolving technical issues, assisting users with hardware and software problems, and maintaining support ticket systems. They often use tools like ticketing software and may require certifications such as CompTIA A+ or ITIL to ensure efficient service delivery.

What cities are hiring for Helpdesk Administration jobs?

Cities with the most Helpdesk Administration job openings:

What states have the most Helpdesk Administration jobs?

States with the most job openings for Helpdesk Administration jobs include:

What are popular job titles related to Helpdesk Administration jobs?

For Helpdesk Administration jobs, the most frequently searched job titles are:

Helpdesk Administration jobs near you

Manager, Contracts Administration

Bethesda, MD • On-site

RLJ Lodging Trust
Traveler Accommodation • 51 - 200 employees
Learn more about RLJ Lodging Trustexternal

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Function:
The Manager of Contracts Administration is responsible for overseeing the life cycle of contracts that support the Design and Construction department and other internal and external stakeholders for a real estate investment trust with an investment portfolio of more than 95 hotel assets. Core functions include contract management, processes management, corporate compliance, and enterprise information systems administration.
Key Responsibilities:
  • Manage the contract administration for all capital projects including preparation oversite, contract review and negotiation, and contract execution with collaboration with D&C team members and RLJ representatives.
  • Identify contractual risk and recommend solutions to mitigate company exposure.
  • Ensure contract compliance with company policies, regulatory requirements, and risk management standards.
  • Coordinate contract review with internal legal counsel and outside counsel as needed.
  • Oversee the review and processing of contract change orders and invoices with collaboration of internal and external parties.
  • Review invoices in accordance with procedures and the approval policy.
  • Be a Trimble and Yardi system "Super User," which includes inputting data, troubleshooting, and maintaining data integrity.
  • Continuously improve contract management process and internal procedures for efficiency.
  • Assist with enterprise capital expenditure budget monitoring with contract and change order execution.
  • Lead in process training of internal and external stakeholders to include 3rd party project managers and property management entities in relation to renovation and maintenance capital expenditure processes.

Requirements
Skills and Requirements:
  • Proficiency in managing corporate and contract compliance. Proficiency in MS Excel, Word, PowerPoint, Project and other industry related software systems.
  • Proficiency with e-Builder and Yardi Voyager Software or other enterprise accounting/project management systems.
  • Proficiency in developing budgets and financial modeling tools.
  • Excellent analytical abilities.
  • Experience leading project teams on complex projects.
  • Proficiency in enterprise content management strategies.
  • Good judgment and the business acumen to make well-reasoned decisions with respect to matters arising on a day-to-day basis.
  • Self-motivated, goal-oriented, and results driven.
  • Skilled professional with excellent interpersonal skills.
  • Ability to work effectively as either a team player or independently, in a fast-paced environment while prioritizing projects to ensure timely deliverables.
  • Ability to interface with legal, finance, hotel management, and construction and development professionals at all levels.

Education and Experience
  • Bachelor's Degree required
  • 5+ years of real estate industry experience preferred
  • 4+ years of lodging industry experience a plus
  • 3+ years of contract administration experience in a real estate, construction or procurement environment a must
  • REIT experience preferred

Work Environment:
  • Position is based in Bethesda, MD
  • Onsite in the office four days a week, with one designated remote workday

Compensation:
  • Base Salary Range: $115,000 - $125,000
  • Eligible for a performance-based bonus

Actual compensation will be based on experience, qualifications, and geographic location.
RLJ Lodging Trust is an equal-opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, Roth)
  • Life Insurance
  • Short Term & Long Term Disability
  • Paid Time Off
  • Paid Holidays
  • Transportation Benefits
  • Training & Development
  • Free Food & Snacks
  • Discounted Health Club Membership
  • Franchisor Hotel Discounts

Apply