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Helpdesk Administration Jobs in Baton Rouge, LA (NOW HIRING)

Ochsner Health

Intern -- Administration -- PRN

Baton Rouge, LA · On-site

$14.50 - $19.25/hr

We believe that every award earned, every record broken and every patient helped is because of the ... administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may ...

Ochsner Health

Intern -- Administration -- PRN

Baton Rouge, LA · On-site

$14.50 - $19.25/hr

Webelieve that every award earned, every record broken and every patient helped is because of the ... administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may ...

AWC

Salaried Payroll Specialist

Baton Rouge, LA · On-site

$20.50 - $28/hr

Payroll Administration & Processing * Process semi-monthly payroll accurately and timely for ... We partner strategically with many of the world's most recognized technology brands to help ...

AWC

Salaried Payroll Specialist

Baton Rouge, LA · On-site

$20.50 - $28/hr

Payroll Administration & Processing * Process semi-monthly payroll accurately and timely for ... We partner strategically with many of the world's most recognized technology brands to help ...

AWC, Inc

Salaried Payroll Specialist

Baton Rouge, LA

$20.50 - $28/hr

Payroll Administration & Processing * Process semi-monthly payroll accurately and timely for ... We partner strategically with many of the world's most recognized technology brands to help ...

AWC, Inc.

Salaried Payroll Specialist

Baton Rouge, LA · On-site

$18.50 - $25/hr

Payroll Administration & Processing * Process semi-monthly payroll accurately and timely for ... We partner strategically with many of the world's most recognized technology brands to help ...

Instrata

Contract Administrator

Baton Rouge, LA · On-site

Help improve contract administration processes and commercial operations across the organization. * Gain exposure to high-profile data center, telecommunications, technology infrastructure, and ...

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Helpdesk Administration information

See Baton Rouge, LA salary details

$12

$22

$32

How much do helpdesk administration jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk administration in Baton Rouge, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.

What is helpdesk administration?

Helpdesk Administration involves managing and supporting a company's IT helpdesk operations. This role typically includes overseeing ticketing systems, resolving technical issues, providing user support, and ensuring a smooth workflow for IT support processes. Helpdesk administrators also document solutions, maintain knowledge bases, and may train or supervise helpdesk technicians. Their goal is to ensure that employees and customers receive timely and effective technical assistance.

What are the key skills and qualifications needed to thrive as a helpdesk administrator?

To thrive as a Helpdesk Administrator, you need a strong understanding of IT support principles, troubleshooting techniques, and familiarity with operating systems, often supported by a degree in IT or a related field. Experience with ticketing systems like ServiceNow or Jira, and certifications such as CompTIA A+ or ITIL, are commonly required. Excellent communication, patience, and problem-solving abilities help build trust and resolve user issues efficiently. These skills ensure timely support, minimize downtime, and maintain smooth IT operations within the organization.

What are some common challenges faced by helpdesk administrators, and how can they be addressed?

Helpdesk Administrators often encounter challenges such as managing high volumes of support requests, prioritizing urgent issues, and communicating effectively with users of varying technical abilities. To address these challenges, it’s important to have strong organizational skills, utilize ticketing systems to track and prioritize requests, and invest in clear, empathetic communication. Collaborating closely with IT teams and maintaining up-to-date knowledge of company systems also helps in resolving issues efficiently and reducing repeat problems.

What is the difference between Helpdesk Administration vs Technical Support Specialist?

AspectHelpdesk AdministrationTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or ITILOften requires similar certifications, plus specialized technical skills
Work EnvironmentOffice-based, helpdesk ticketing systems, remote supportOffice or remote, troubleshooting hardware/software issues
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, problem-solving skills

Helpdesk Administration focuses on managing helpdesk operations, ticketing, and user support processes, often involving administrative tasks. Technical Support Specialists are more hands-on, troubleshooting hardware and software issues directly. While both roles require technical certifications and work in similar environments, Helpdesk Administrators often oversee support workflows, whereas Technical Support Specialists handle technical problem resolution.

What does a helpdesk administrator do?

A helpdesk administrator manages and supports an organization's IT helpdesk, resolving technical issues, assisting users with hardware and software problems, and maintaining support ticket systems. They often use tools like ticketing software and may require certifications such as CompTIA A+ or ITIL to ensure efficient service delivery.
Helpdesk Administration jobs near you

Intern -- Administration -- PRN

Baton Rouge, LA • On-site

Ochsner Health
Hospitals • 10K+ employees
Learn more about Ochsner Healthexternal

$14.50 - $19.25/hr

Part-time

Posted 18 days ago

Ochsner Health rating

6.5

Company rating: 6.5 out of 10

Based on 450 frontline employees who took The Breakroom Quiz

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job provides assistance to professional staff in their respective department and works on special projects as assigned by leadership.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - Actively working toward Bachelor's degree
Work Experience
Required - None.
Knowledge Skills and Abilities (KSAs)
  • Good organizational skills
  • Good communication skills
  • Good time management skills

Job Duties
  • Assembles and analyzes statistical data
  • Assists management team with departmental projects and assignments
  • Attends meetings and recommends process improvement
  • Completes assigned projects in an efficient and productive manner

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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