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Help Tech Chat Support Jobs in Toronto, ON (NOW HIRING)

STACK IT Recruitment

IT Support Specialist

Vaughan, ON

CA$55K - CA$65K/yr

... IT Support Specialist to join a growing organization in Vaughan, Ontario. This is an excellent ... chat. Know someone who'd be a great fit? Share this posting and help them take the next step in ...

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

We continue our pursuit to create technology that brings peace of mind into the home and allows ... Why we love to do whatwe do: We're helping build the world of tomorrow with solutions that improve ...

Urbacon

IT Support Specialist

Toronto, ON

IT Support Specialist Role Summary Urbacon is a Toronto-based, full-service design, construction ... Own the day-to-day helpdesk queue - intake, triage, prioritization, and follow-through * Resolve ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Specializing in supporting our client's line of business (LOB) applications, this role is also ...

Amphenol HSIO

IT Support Analyst

Markham, ON · On-site

Help administer Microsoft 365 licensing, applications, and SharePoint permissions. * Support ... VPN technologies (FortiClient strongly preferred) * Ticketing systems such as Freshservice or ...

Keilhauer

IT Support Specialist

Scarborough, ON · On-site

CA$53K - CA$58K/yr

SUMMARY The IT Support Specialist is responsible for monitoring the IT Helpdesk and providing first-level technical support for end-users across the Keilhauer network. This support role is an ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Toronto, ON

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Help Tech Chat Support jobs near you

Customer Support Representative

Lone Wolf Technologies

Toronto, ON

CA$55K - CA$60K/yr

Full-time

Posted 11 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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