ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Brampton, ON (NOW HIRING)

K2services

Associate Analyst, Service Desk

Toronto, ON · Remote

$20/hr

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Provide over-the-phone, email, and chat support. * Identify, diagnose, and resolve all customer ...

K2services

Associate Analyst, Service Desk

Toronto, ON · Hybrid

$20/hr

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Provide over-the-phone, email, and chat support. * Identify, diagnose, and resolve all customer ...

Canadiantirecorporation

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

Ensure effective management of incident, request, email, voicemail, and chat support channels ... Build team capability to support evolving store technologies and operational needs. * Improve ...

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

Ensure effective management of incident, request, email, voicemail, and chat support channels ... Build team capability to support evolving store technologies and operational needs. Improve service ...

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

Ensure effective management of incident, request, email, voicemail, and chat support channels ... Build team capability to support evolving store technologies and operational needs. Improve service ...

PerkSpot

Customer Service Specialist

Toronto, ON · On-site

CA$50K - CA$56K/yr

Knowledge of Zendesk and background in IM/chat support preferred * Exceptional written and verbal ... Positive, helpful attitude with the ability to handle challenging conversations in a professional ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Specializing in supporting our client's line of business (LOB) applications, this role is also ...

Veem

Technical Support Specialist

Toronto, ON · Remote

... chat while also helping new customers and partners configure, test, launch, and stabilize their ... This role reports to the Customer Support Manager. It does not initially include direct people ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

We continue our pursuit to create technology that brings peace of mind into the home and allows ... Why we love to do whatwe do: We're helping build the world of tomorrow with solutions that improve ...

Urbacon

IT Support Specialist

Toronto, ON

IT Support Specialist Role Summary Urbacon is a Toronto-based, full-service design, construction ... Own the day-to-day helpdesk queue - intake, triage, prioritization, and follow-through * Resolve ...

next page

Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Brampton, ON

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Brampton, ON?

For Help Tech Chat Support jobs in Brampton, ON, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Brampton, ON look for?

The top searched job categories for Help Tech Chat Support jobs in Brampton, ON are:

What cities near Brampton, ON are hiring for Help Tech Chat Support jobs?

Cities near Brampton, ON with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Brampton, ON as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Posted 22 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
apply for this job

Apply