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Help Tech Chat Support Jobs in Pittsburgh, PA (NOW HIRING)

cyberThink, Inc.

IT Support/Help Desk Support

Pittsburgh, PA · On-site

$20 - $27.50/hr

IT Support/Help Desk Support Location: Pittsburgh, PA, 15275- (5 days Onsite per week) Duration: 6 Month contract with Possible extension Work schedule: 40 hrs/week Glider Test: Not Applicable ...

Excela Health

SUPPORT CENTER ANALYST/HELP DESK

Greensburg, PA · On-site

$18.75 - $25.75/hr

Bachelor's degree in information technology preferred. * Clinical Knowledge * Medical Terminology * Auditing Electronic Records * Testing Computer Systems License, Certification & Clearances * Act 34 ...

Excela Health

SUPPORT CENTER ANALYST/HELP DESK

Greensburg, PA · On-site

$18.75 - $25.75/hr

Provides Level 1 support to customers' requests. Solves requests such as password resets, common ... Bachelor's degree in information technology preferred. * Clinical Knowledge * Medical Terminology

Compunetix

IT - PC-Helpdesk and Support

Monroeville, PA · On-site

Additional tasks as required Requirements * BS in a technical discipline or Associates degree with experience * 1-3 years' experience as IT Helpdesk - PC Support preferred * Experience with Windows ...

Compunetix

IT - PC-Helpdesk and Support

Monroeville, PA · On-site

Additional tasks as required Requirements * BS in a technical discipline or Associates degree with experience * 1-3 years' experience as IT Helpdesk - PC Support preferred * Experience with Windows ...

Compunetix

IT - PC-Helpdesk and Support

Monroeville, PA · On-site

Additional tasks as required Requirements * BS in a technical discipline or Associates degree with experience * 1-3 years' experience as IT Helpdesk - PC Support preferred * Experience with Windows ...

Koch Business Solutions

Helpdesk Technician

Pittsburgh, PA · On-site

$18.75 - $25.25/hr

Responding to customer support requests via phone, email or computer chat Troubleshooting and ... Minimum of one year of experience in a helpdesk or technical support role Strong knowledge of ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

As an IT Support Analyst, you'll serve as the primary point of contact for technical support requests, helping customers and end users resolve issues quickly and professionally. You'll receive ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Pittsburgh, PA

Help Tech Chat Support information

See Pittsburgh, PA salary details

$26.2K

$42.2K

$64.1K

How much do help tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help tech chat support in Pittsburgh, PA is $42,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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The top searched job categories for Help Tech Chat Support jobs in Pittsburgh, PA are:

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IT Support/Help Desk Support

cyberThink, Inc.

Pittsburgh, PA • On-site

$20 - $27.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support/Help Desk Support

Location: Pittsburgh, PA, 15275- (5 days Onsite per week)

Duration: 6 Month contract with Possible extension

Work schedule: 40 hrs/week

Glider Test:

Not Applicable

Description:

Duties:

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals. This person s primary responsibilities include On-Boarding, Off-Boarding, resolving internal user problems, and ensuring the correct operation of personal computers. This person will maintain proper documentation of all equipment and procedures and log all work within the company s incident and problem management system. This position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support Client business operations.

What You Will do:

  • Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
  • Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
  • Image, configure, and deploy Windows 10 workstations.
  • Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
  • Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
  • Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
  • Work to meet all Service Level Agreements (SLAs) for production systems.
  • Assist the extended IT Infrastructure Team as needed.

Skills:

What We Need From You:

  • Associate 0 to 2 years supporting IT Infrastructure functions
  • Windows 10 workstations, printers, and basic networking.
  • Healthcare IT Infrastructure and HIPAA compliance experience a plus.
  • Solid understanding of desktop systems and OTS applications.
  • Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
  • Support of Apple Macs and mobile devices in a corporate environment is a plus.
  • Excellent customer service skills.
  • Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
  • Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP.
  • Good knowledge of cloud-based infrastructure support tools and technology.
  • Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.

Education:

  • Bachelor s degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred.

Languages:

English

Read

Write

Speak

Certifications & Licenses:

A+

MCSA

Net+

Skills:

Required

IT INFRASTRUCTURE SUPPORT

WINDOWS 10

PRINTERS

BASIC NETWORKING

DESKTOP SYSTEMS

Additional

ORGANIZATION

MULTI-TASKING

HIPAA COMPLIANCE

SUPPORT OF APPLE MACS

OFF-THE-SHELF APPLICATIONS

HARDWARE TROUBLESHOOTING

DELL LAPTOPS

LENOVO LAPTOPS

PERIPHERAL EQUIPMENT

ACTIVE DIRECTORY

GROUP POLICY

DNS

DHCP

CLOUD-BASED INFRASTRUCTURE SUPPORT TOOLS

CUSTOMER SERVICE

TROUBLESHOOTING

TIER 1 IT ISSUE RESOLUTION

TIER 2 IT ISSUE RESOLUTION

WRITTEN COMMUNICATION

VERBAL COMMUNICATION

ATTENTION TO DETAIL

CALM UNDER PRESSURE

HEALTHCARE IT INFRASTRUCTURE

SUPPORT OF MOBILE DEVICES IN A CORPORATE ENVIRONMENT

Minimum Degree Required:

Bachelor's Degree

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