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Help Tech Chat Support Jobs in Lancaster, PA (NOW HIRING)

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize ...

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize ...

Amphenol TCS

IT Helpdesk Tech

Yocumtown, PA · On-site

The IT Helpdesk Technician will provide day-to-day technical support to employees, including computer setup, hardware and software troubleshooting, equipment maintenance, and general user support.

Amphenol TCS

IT Helpdesk Tech - Level II

Yocumtown, PA · On-site

The IT Helpdesk Technician II will provide day-to-day technical support for employees, including computer setup, hardware and software troubleshooting, user support, equipment maintenance, and IT ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Customer Success Manager

York, PA · On-site

Help strategize with customers on how to optimize the Shipfusion portal ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Lancaster, PA

Help Tech Chat Support information

See Lancaster, PA salary details

$26.2K

$42.3K

$64.1K

How much do help tech chat support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for help tech chat support in Lancaster, PA is $42,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Lancaster, PA? For Help Tech Chat Support jobs in Lancaster, PA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Lancaster, PA look for? The top searched job categories for Help Tech Chat Support jobs in Lancaster, PA are:
What cities near Lancaster, PA are hiring for Help Tech Chat Support jobs? Cities near Lancaster, PA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Customer Support Specialist

Shipfusion

York, PA • Hybrid

$55K - $65K/yr

Full-time

Re-posted 21 days ago

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients.

In this role you will…

  • Handle incoming chat, support tickets and email interaction with Shipfusion clients
  • Assist with day-to-day aspects of Support issues and optimization of service
  • Facilitating support requests within Shipfusion's facilities as required
  • Manage orders in "Review" in Shipfusion Support Portal
  • Execute support tickets from start to finish
  • Reshipments, requests for receiving inventory, status of returns and general updates
  • Communicate directly with the customer and carriers regarding shipments and shipment issues
  • Follow up on internal order status for aged orders
  • Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
  • Generate and distribute reporting to the business outlining Client Support issues and metrics
  • Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.

What You'll Bring to the Team (Required Skills):

  • 2+ years experience working in an customer service, warehousing or logistics environment
  • Excellent written and oral communication skills
  • A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
  • Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
  • Strong organizational skills
  • Experience with Zendesk Support and Hubspot a plus but not mandatory

Why join Shipfusion?

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range
$55,000—$65,000 USD