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Help Tech Chat Support Jobs in Scranton, PA (NOW HIRING)

Kane is Able

Help Desk Support Technician

Scranton, PA

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket ... RF Technology experience. * Excellent verbal and written skills. * Good research skills, self ...

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

Provides 1st line technical support; answering support queries via phone and Help Desk ticket ... RF Technology experience. * Excellent verbal and written skills. * Good research skills, self ...

U.S. Navy

IT Support Specialist

Carbondale, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Tunkhannock, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Hawley, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

West Pittston, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Mount Cobb, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Yatesville, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Blakely, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Avoca, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Forest City, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Dallas, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Trucksville, PA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Scranton, PA

Help Tech Chat Support information

See Scranton, PA salary details

$26.7K

$43K

$65.3K

How much do help tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help tech chat support in Scranton, PA is $43,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Scranton, PA?

For Help Tech Chat Support jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Scranton, PA look for?

The top searched job categories for Help Tech Chat Support jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Help Tech Chat Support jobs?

Cities near Scranton, PA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

Help Desk Support Technician

Kane is Able

Scranton, PA

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

318th of 365 rated logistics

Job description

Position Overview:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution isprovided to the user.

Location:Scranton, PA

Work Schedule: First Shift

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.

Minimum Requirements:

  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

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