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Help Desk Jobs in Scranton, PA (NOW HIRING)

Kane is Able

Help Desk Support Technician

Scranton, PA

$58K - $62K/yr

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services.

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services.

TEGNA Inc.

Story Desk Manager

Wilkes Barre, PA · On-site

As the Story Desk Manager, you will lead the Story Management Desk (SMD), a unified desk that ... Google Analytics experience a major bonus • Experience helping transform and manage news ...

Settlers Hospitality Group

Front Desk

Hawley, PA · On-site

$13.50 - $17/hr

The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys ... He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful ...

Settlers Hospitality

Front Desk

Hawley, PA · On-site

$13.50 - $17/hr

The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys ... He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful ...

Settlers Hospitality

Front Desk Associate

Hawley, PA · On-site

$13.25 - $17/hr

The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys ... He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful ...

Settlers Hospitality Group

Front Desk Associate

Hawley, PA · On-site

$13.25 - $17/hr

The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys ... He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful ...

Planet Fitness

Front Desk Associate

Jessup, PA · On-site

$13.25 - $17/hr

Planet Fitness Front Desk Associate At Planet Fitness, our mission has always been to enhance ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Pyramid Healthcare

Front Desk Coordinator

Stroudsburg, PA · On-site

$15 - $17/hr

If you thrive in a fast-paced healthcare setting and are passionate about helping individuals in ... Previous administrative assistant, receptionist, front desk, medical office, or customer service ...

Planet Fitness

Front Desk Associate

Honesdale, PA · On-site

$13.75 - $17.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pittston, PA · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Wilkes Barre, PA · On-site

$13.50 - $17.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Peckville, PA · On-site

$12.75 - $16.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pittston, PA

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Edwardsville, PA

$13.50 - $17.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pittston, PA · On-site

$13.25 - $17/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Peckville, PA · On-site

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Honesdale, PA · On-site

$13.75 - $17.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pittston, PA · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Edwardsville, PA · On-site

$13.50 - $17.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk JobsHelp Desk Jobs in Scranton, PA

Help Desk information

See Scranton, PA salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk in Scranton, PA is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Scranton, PA?

The most popular types of Help Desk jobs in Scranton, PA are:

What are popular job titles related to Help Desk jobs in Scranton, PA?

For Help Desk jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Scranton, PA look for?

The top searched job categories for Help Desk jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Help Desk jobs?

Cities near Scranton, PA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Scranton, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,667 per year, or $22.9 per hour.

Help Desk Support Technician

Kane is Able

Scranton, PA

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

319th of 365 rated logistics

Job description

Position Overview:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution isprovided to the user.

Location:Scranton, PA

Work Schedule: First Shift

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.

Minimum Requirements:

  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

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