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Help Desk Jobs in Reading, PA (NOW HIRING)

Materion

IT Service Desk Technician II

Reading, PA · On-site

Join us! We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and ... Provide backup support for first-line OT issues, helping maintain uptime and continuity of ...

Penske

Manager - HCM Experience

Reading, PA

Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience. Champion future agentic AI initiatives ...

New

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pottstown, PA

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Pottstown, PA

$13.50 - $17.50/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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Help Desk information

See Reading, PA salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Reading, PA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Reading, PA?

The most popular types of Help Desk jobs in Reading, PA are:

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For Help Desk jobs in Reading, PA, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Reading, PA are:

What cities near Reading, PA are hiring for Help Desk jobs?

Cities near Reading, PA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Reading, PA as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $46,244 per year, or $22.2 per hour.

IT Help Desk Technician

Stratix Systems, Inc.

Wyomissing, PA • On-site

Full-time

Re-posted 19 days ago

Job description

Stratix Systems is growing and seeking an entry-level IT Help Desk Technician to join our team!
This is an incredible opportunity to join an innovative, growing industry leader and be an integral part of our dynamic team. Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance on standard commercial and proprietary computer applications. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements. We are looking for a calm, cool, and collected professional who provides exceptional customer service to both internal and external clients by being timely, professional, courteous, polite and process and detail-oriented. Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
DUTIES AND RESPONSIBILITIES include, but are not limited to:
  • Provide comprehensive remote technical support services to Stratix clients
  • Take all steps to troubleshoot issues reported. Resolve issue or escalate appropriately.
  • Take all necessary steps to ensure customer satisfaction throughout the call
  • Create and submit detailed call logs documenting customer interactions in ConnectWise. Confirm and update customer profile information as needed
  • Follow all documented escalation procedures, including hand off times, for issues requiring intervention/escalation
  • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
  • Maintain technical proficiency in all applications utilized by clients supported
  • Display a wide degree of creativity and latitude; Think independently and 'outside the box' for solutions.
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.)
  • Other duties as assigned

Requirements
  • Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal
  • A+ and Network+ certifications a huge plus
  • Must possess ability to continue to obtain relevant certifications and licenses
  • Valid PA Driver's License as the position may require occasional travel to clients' sites

Apply