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Help Desk Assistant Jobs in Reading, PA (NOW HIRING)

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Library Assistant

Chester Springs, PA · On-site

Periodically place holds for patrons and help locate materials. * Perform shelf checks for missing ... Serve as a trainer for new hires and mentor at the Circulation Desk. * Assist with Library opening ...

New

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Pottstown, PA

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Ocean Eye, Inc.

Technical Assistant

Birdsboro, PA

$34K - $41K/yr

Key Responsibilities * Assist technicians with equipment inspection, service, repair, assembly ... Experience using help-desk, ticketing, CRM, or similar business software * Ability to create ...

Planet Fitness

Overnight Front Desk Associate

Pottstown, PA

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Overnight Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Overnight Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

Planet Fitness

Overnight Front Desk Associate

Pottstown, PA

$13.50 - $17.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Answer phones in a friendly manner and assist callers with their inquiries. * Perform membership ...

American Crane

IT Support Specialist

Douglassville, PA · On-site

$22 - $30/hr

... assist users with new systems; and help maintain reliable daily technology operations across ACECO. We are particularly interested in candidates who have progressed beyond basic help-desk support ...

Yuasa Battery Inc

Network Administrator

Reading, PA · On-site

... help desk support. Organized and detail oriented. Working knowledge of Microsoft Office Suite. Able to work in a changing environment; must be able to promote suggestions to assist in the creation of ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in Reading, PA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.16 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Reading, PA?

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What cities near Reading, PA are hiring for Help Desk Assistant jobs?

Cities near Reading, PA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you

Library Assistant

Chester County of Pennsylvania

Chester Springs, PA • On-site

Other

Posted 2 days ago

New

Job description

Part Time Library Assistant

The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant who will be responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers. This position requires the ability to follow Library and County policies and to maintain the high standard customer service established by the Library.

Essential Duties
  • Issue library cards.
  • Enter and update patron data into the integrated library system.
  • Check circulating materials out and in, including books, audiovisual items, interlibrary loans, hot spots, and museum passes.
  • Receive fees and overdue fine payments and handle general account issues.
  • Operate a credit card machine and a cash register.
  • Inspect returned materials for damage.
  • Sort returned materials according to classification code and need for repair.
  • Clear hold shelves.
  • Empty indoor and outdoor book drops when Pages are not available.
  • Periodically place holds for patrons and help locate materials.
  • Perform shelf checks for missing books.
  • Answer patron inquiries when possible, and refer persons requiring additional assistance to the Reference or Youth Services desk.
  • Answer phones.
  • Check-in and process mail.
  • Serve as a trainer for new hires and mentor at the Circulation Desk.
  • Assist with Library opening and/or closing when needed.
  • Perform other duties, tasks and special projects, as required.
Qualifications/Preferred Skills, Knowledge & Experience
  • High School Diploma or General Education Degree (GED).
  • Basic office skills (typing, filing, answering phones, etc.).
  • PC proficiency including use of the internet, email, and Microsoft Office suite
  • Excellent customer service and interpersonal skills.
  • Accurate and detail oriented.
  • Ability to work independently or as part of a team to complete objectives.
  • Strong verbal and written communication skills.
  • Considerable organizational skills.
  • Strong time management skills.
  • Some experience working in a library with computerized systems.
  • Some experience working with online library resources.
  • Ability to handle and resolve recurring problems.
  • Ability to remain focused on daily operations.
  • Ability to work effectively with people from diverse backgrounds.
  • PA criminal background check.
  • PA child abuse clearance.
  • FBI fingerprint-based criminal background check.
  • Preferred Skills, Knowledge & Experience:
    • Prior customer service work experience.
    • Previous experience working in a library with computerized systems.
    • Some college preferred.
    • Knowledge of library operations and Chester County policies and procedures.
Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have: Basic Office Suite Skills, (Word, Excel, PowerPoint, and Explorer). Basic Outlook Skills (email and calendar) Physical Demands: While performing the duties of this position, the employee is frequently required to sit; walk; stand; bend at the waist while working; kneel, stoop, crouch or squat; talk or hear; handle and lift up to 25 pounds; push a cart of books that weighs up to 75 pounds; and sit at a computer terminal for up to 4 hours at a time. Occasionally, the employee will need to work with arms above shoulders or reach above shoulder height. The specific vision requirements for this position are as follows: Close vision. Color vision. Ability to read, alphabetize and place items in numeric order. Work Environment: The noise level in the work environment is generally quiet to moderately noisy. Other: Ability to work extended hours and weekends on rotation, as necessary. Library is open seven days a week (total of 65 hours).

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