ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Hackensack, NJ (NOW HIRING)

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk ... You'll be part of a team that supports each other and works together to ensure customer ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk ... You'll be part of a team that supports each other and works together to ensure customer ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help ... You'll be part of a team that supports each other and works together to ensure customer ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting ... Company : eMazzanti Technologies provides IT consulting services for businesses ranging from home ...

Astreya

IT End User Support Specialist

New York, NY · On-site

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Support office technology projects, migrations, upgrades, and special initiatives. Required ...

Astreya

IT End User Support Specialist

New York, NY · On-site

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...

Kith

Help Desk Support Specialist

New York, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Flex

IT Support Specialist(Temp)

New York, NY · On-site

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

Flex

IT Support Specialist(Temp)

New York, NY · On-site

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

LEAP Legal Software

Help Desk Technician

Jersey City, NJ · Hybrid

$62K/yr

We are seeking a Helpdesk Technician to join our highly motivated, high velocity and growing team ... Provide client support and technical issue resolution via email, phone and chat * Understand client ...

LHH US

IT Help Desk

Uniondale, NY · On-site

$28 - $32/hr

This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented ...

Tier4 Group

Technical Support Analyst

New York, NY · On-site

$20/hr

... helping ensure a seamless technology experience across the organization. Important Information ... Provide first-level technical support to employees through phone, chat, and in-person interactions.

previous pagenext page

Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Hackensack, NJ

Help Tech Chat Support information

See Hackensack, NJ salary details

$29.4K

$47.4K

$72K

How much do help tech chat support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help tech chat support in Hackensack, NJ is $47,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $51,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Hackensack, NJ?

For Help Tech Chat Support jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Hackensack, NJ look for?

The top searched job categories for Help Tech Chat Support jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Help Tech Chat Support jobs?

Cities near Hackensack, NJ with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

IT Help Desk

eMazzanti Technologies

New York, NY • On-site

Full-time

Re-posted 15 days ago

Job description

Description
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
We're growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You'll be part of a team that supports each other and works together to ensure customer satisfaction.
Location & Schedule
  • On-site: 4 days per week on-site at the customer site in the Bronx, NY.
  • In-office: 1 day per week at the eMazzanti main office.
  • Residency: Candidates must be local to the Bronx and able to reliably commute to the customer site daily.
  • Type: Full-time position. This is a sole-employment role (no outside or side jobs).

Key Responsibilities
  • Tier 1 Support: Handle, triage, and prioritize Tier 1 IT support requests on-site, ensuring timely resolution and appropriate escalation.
  • Dedicated Resource: Serve as the dedicated technical resource for the assigned nonprofit customer account, owning the day-to-day support relationship.
  • Stakeholder Reviews: Deliver written quarterly account health reviews to customer stakeholders (in coordination with the vCIO and Account Manager) covering uptime and incident summaries, active project status, top risks/recommendations, and a rolling 90-day technical roadmap.
  • Documentation: Build and maintain a comprehensive customer runbook and documentation library - network topology, vendor contacts, escalation paths, backup and recovery steps, and recurring maintenance tasks - and drive down mean time to resolution (MTTR).
  • Cost Optimization: Identify and present cost-saving and grant-eligible technology opportunities appropriate for a budget-conscious nonprofit (e.g., TechSoup, Microsoft nonprofit licensing, WatchGuard nonprofit programs), documenting estimated savings, eligibility, and implementation effort.
  • Consulting: Act as a technical consultant and trusted advisor, making recommendations to customers and internal staff and helping the team resolve complex challenges.
  • Knowledge Sharing: Contribute regular knowledgebase articles and present at internal all-hands meetings to share expertise across the team.
  • On-Call: Provide on-call availability and escalation support for the team during the work week per the on-call schedule.
  • Mentorship: Mentor and support team members, helping colleagues grow their technical and business acumen.

Job Requirements
Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
  • Spot themes and proactively work to solve them.

Growth & Certification Opportunities
No certifications are required to start. eMazzanti actively supports and encourages professional growth, and this role offers the opportunity to pursue industry-recognized certifications, including:
  • Microsoft 365 - MS-102: Microsoft 365 Administrator and MS-700: Managing Microsoft Teams (toward Microsoft 365 Certified: Administrator Expert).
  • Microsoft Azure - AZ-104: Microsoft Azure Administrator, AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and AZ-305: Designing Microsoft Azure Infrastructure Solutions (toward Microsoft Azure Network Administrator).
  • WatchGuard - Network Security, Secure Wi-Fi, Identity Security Essentials (formerly Multifactor Authentication), and Endpoint Security.

Professional Expectations
  • Reliable, on time, and prepared for all meetings; no last-minute cancellations without a planned reschedule.
  • Accountability and lead-by-example approach - follow through on commitments, both internally and externally.
  • Active, collaborative team member who contributes to shared company goals

Requirements
Qualifications
  • Prior experience in an IT support, help desk, or managed services provider (MSP) environment.
  • Comfortable owning a client-facing, on-site support role with minimal daily supervision.
  • Strong written and verbal communication skills, including preparing stakeholder-facing reports and presentations.
  • Solid documentation habits and a track record of building and maintaining technical runbooks.
  • Customer-focused mindset with the ability to translate technical work into business value.

Requirements
  • Love of working in a fast-paced environment
  • Good written and verbal skills
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problem.
  • Solid attendance record
  • Candidate must reside in Bronx.

Apply