Help Desk Tech II - 2nd Shift, M-F
Broadway, NC · On-site
$49K - $69K/yr
... Help ... Desk support line and provide assistance in alignment with documented processes, SOPs ...
Help Desk Tech II - 2nd Shift, M-F
Broadway, NC · On-site
$49K - $69K/yr
... Help ... Desk support line and provide assistance in alignment with documented processes, SOPs ...
Help Desk Tech II - 2nd Shift, M-F
Broadway, NC · On-site
$49K - $69K/yr
... Help ... Desk support line and provide assistance in alignment with documented processes, SOPs ...
Help Desk Tech II - 2nd Shift, M-F
Broadway, NC · On-site
$49K - $69K/yr
... Help ... Desk support line and provide assistance in alignment with documented processes, SOPs ...
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Quick apply
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Service desk Analyst
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Quick apply
Service desk Analyst
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
Mentor and train junior technicians, helping build team-wide technical capability Qualifications: * 5+ years of experience in an MSP or IT support environment, with demonstrated Tier 2/3 ...
Quick apply
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
Mentor and train junior technicians, helping build team-wide technical capability Qualifications: * 5+ years of experience in an MSP or IT support environment, with demonstrated Tier 2/3 ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Help Tech Chat Support information
See Cary, NC salary details
$25K - $28.3K
0% of jobs
$28.3K - $31.6K
3% of jobs
$34.8K is the 25th percentile. Wages below this are outliers.
$31.6K - $34.9K
22% of jobs
The median wage is $36.7K / yr.
$34.9K - $38.2K
43% of jobs
$38.2K - $41.4K
6% of jobs
$41.6K is the 75th percentile. Wages above this are outliers.
$41.4K - $44.7K
6% of jobs
$44.7K - $48K
6% of jobs
$48K - $51.3K
5% of jobs
$51.3K - $54.6K
3% of jobs
$54.6K - $57.9K
3% of jobs
$57.9K - $61.1K
1% of jobs
$25K
$40.3K
$61.1K
How much do help tech chat support jobs pay per year?
As of Aug 23, 2026, the average yearly pay for help tech chat support in Cary, NC is $40,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $43,500.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Cary, NC?
For Help Tech Chat Support jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Cary, NC look for?
The top searched job categories for Help Tech Chat Support jobs in Cary, NC are:
What cities near Cary, NC are hiring for Help Tech Chat Support jobs?
Cities near Cary, NC with the most Help Tech Chat Support job openings:
$49K - $69K/yr
Full-time, Other
This job post has expired today. Applications are no longer accepted.
Job description
Role Summary Department/Unit: AMHS - IT Infrastructure Work Shift: Evening (United States of America) Salary Range: $49,763.00 - $69,668.00 Responsibilities Answer the Help Desk support line and provide assistance in alignment with documented processes, SOPs, documentation, and training Respond to email requests in alignment with documented processes, SOPs, documentation, and training Adhere to Customer Service Standards in all verbal and written interactions with users Work as part of a team to meet goals set forth by Help Desk Management Meet all documented and communicated Help Desk statistical metrics that drive overall Help Desk performance Additional Duties Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technology Use customer feedback as a basis for taking actions that solve customer problems quickly and effectively Provide best‐effort support for non‐standard applications and hardware Participate in on‐call rotation and help troubleshoot customer issues Maintain confidentiality by using and communicating information only as needed to perform one's duties Perform at or above the Information Technology performance standards Fulfill department requirements for work coverage and administrative notification during periods of absence (personnel illness, vacation, education, etc.) Complete other duties or assignments as designated by management Escalate and notify Information Technology employees appropriately according to documented standard operating procedures Compliance and Legal Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a 'need to know' and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr