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Help Tech Chat Support Jobs in Cary, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... phone, email, or chat, including password resets, software installations, and hardware ...

Pureflow Inc

IT - Helpdesk (on-site)

Graham, NC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

... engineering, technology, and professional services. We partner with top employers to help ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Cary, NC

Help Tech Chat Support information

See Cary, NC salary details

$25K

$40.3K

$61.1K

How much do help tech chat support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help tech chat support in Cary, NC is $40,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $43,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Cary, NC?

For Help Tech Chat Support jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Cary, NC look for?

The top searched job categories for Help Tech Chat Support jobs in Cary, NC are:

What cities near Cary, NC are hiring for Help Tech Chat Support jobs?

Cities near Cary, NC with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Cary, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,281 per year, or $19.4 per hour.

NCDIT - Service Support Analyst- Senior

Expert Technology Services

Raleigh, NC • On-site

Contractor

Re-posted 23 days ago

Job description

Due to increased demand on the service desk, contractor is needed to need to maintain and improve SLA’s; supporting phone, chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment.
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II’s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAdvanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based appsRequired2YearsUnderstanding of contact center environment and Service Desk roleRequired2YearsExperience with NCID administrationRequired2YearsCapable of resolving routine problems based on existing documentation, training, and resources.Required2Years