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Help Tech Chat Support Jobs in Durham, NC (NOW HIRING)

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... helping customers capitalize on change and master the momentum of technology. We're building ...

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... support will help you grow into a successful employee. With well-established career paths across ...

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic ...

It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...

It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...

It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...

... t requests via phone, email, or chat, including password resets, software installations, and ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

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Showing results 1-20

Help Tech Chat Support information

See Durham, NC salary details

$26.1K

$42K

$63.8K

How much do help tech chat support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help tech chat support in Durham, NC is $42,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $45,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What job categories do people searching Help Tech Chat Support jobs in Durham, NC look for?

The top searched job categories for Help Tech Chat Support jobs in Durham, NC are:

What cities near Durham, NC are hiring for Help Tech Chat Support jobs?

Cities near Durham, NC with the most Help Tech Chat Support job openings:

Helpdesk Support / L1 Support role

blackapple

Cary, NC

$10/hr

Contractor

Re-posted 22 days ago


Job description

Company Description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.


Job Description


Exceptional communication and customer handling skills
Experience working with ticketing system.
Strong analytical skills and quality conscious
Should resolve technical problem (over a phone/Chat or remote systems support)
Basic Understanding of Windows XP/Win 7.
Basic Understanding of Email configuration and support on MS office tools.
VPN troubleshooting and Incident Management.

All applicants must be flexible to work in 24/7 shifts


Rate: $10 per hour on W2



Qualifications

ANY

Additional Information

All your information will be kept confidential according to EEO guidelines.