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Help Psi Jobs (NOW HIRING)

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in ... We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in ... We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI (Proteam Solutions)

Help Desk Technician-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is a company seeking a Help Desk Technician to provide support for customers and end users of services. The role involves diagnosing problems, guiding users through ...

PSI (Proteam Solutions)

Help Desk-Remote

$20.50 - $27.75/hr

PSI (Proteam Solutions) is seeking a dedicated and skilled individual to join their team in a remote service desk role. This position requires providing technical support to users and managing ...

PSI Engineering

Field Service Technician

Columbus, OH · On-site

$70K - $75K/yr

For more than 30 years, we have helped customers improve productivity, increase accuracy, and optimize labor costs through innovative automation solutions. Today, PSI Engineering supports customers ...

PSI Engineering

Field Service Technician

Pittsburgh, PA · On-site

$70K - $75K/yr

For more than 30 years, we have helped customers improve productivity, increase accuracy, and optimize labor costs through innovative automation solutions. Today, PSI Engineering supports customers ...

PSI Engineering

Field Service Technician

Phoenix, AZ · On-site

$70K - $75K/yr

For more than 30 years, we have helped customers improve productivity, increase accuracy, and optimize labor costs through innovative automation solutions. Today, PSI Engineering supports customers ...

PSI Engineering

Field Service Technician

Charlotte, NC

$70K - $75K/yr

For more than 30 years, we have helped customers improve productivity, increase accuracy, and optimize labor costs through innovative automation solutions. Today, PSI Engineering supports customers ...

PSI Engineering

Field Service Technician

Detroit, MI · On-site

$70K - $75K/yr

For more than 30 years, we have helped customers improve productivity, increase accuracy, and optimize labor costs through innovative automation solutions. Today, PSI Engineering supports customers ...

PSI Pax

Senior Navy ERP FI Module SME (2866)

Indian Head, MD · On-site

$98K - $124K/yr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

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How much do help psi jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help psi in the United States is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $24.76 per hour, depending on experience, location, and employer.

What is a help psi?

Help Psi roles typically refer to positions within organizations or support groups that provide psychological assistance, emotional support, or mental health services. These roles may include counselors, psychologists, crisis helpline operators, or peer support specialists who help individuals cope with stress, anxiety, and other mental health challenges. The main goal of Help Psi professionals is to offer guidance, resources, and a listening ear to those in need, either in person, over the phone, or online.

What are the key skills and qualifications needed to thrive as a help psi?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly valuable. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by help psi, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and maintaining clear communication with users of varying technical abilities. To address these challenges, it's important to prioritize effective time management, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in user-friendly terms. Many teams also use ticketing systems and knowledge bases to streamline workflows and provide consistent support.
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Help Psi jobs near you
Infographic showing various Help Psi job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,515 per year, or $21.4 per hour.

Help Desk Agent (On-call)(2887)

PSI Pax

Patuxent River, MD • On-site

$19.25 - $24.50/hr

Part-time

Re-posted 25 days ago

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.
PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD.
Duties & Responsibilities:
  • Provide Tier 1 technical assistance to computer program users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
  • Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
  • Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
  • Resolve incidents or requests as required.
  • Conduct customer satisfaction call backs and record results.
  • Attend ongoing Government-provided knowledge transfer and training sessions.
  • Stay abreast of all changes in standard operating procedures.
  • Utilize the Knowledge Management System to assist with call resolution.
  • Attend team meetings as required.

Required Qualifications
  • Must be able to attend an on-site four (4) week training program at NAS PAX River.
  • Less than three (3) years of experience performing work related to the functions in the job description.
  • Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
  • Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
  • Extensive knowledge and experience of customer service.
  • Good interpersonal, Problem-solving, and Time management skills.
  • Good written, oral, and interpersonal communication skills.
  • Strong attention to detail, organizational skills, and a commitment to quality.
  • Ability to conduct research into PC and software issues and products as required.
  • Eligibility to pass the required Government background check and obtain a public trust level Clearance.

Desired Qualifications:
Preferential consideration for applicants who have:
  • A current, active Non-NISP Clearance, Public Trust or higher-level US clearance

Education Requirements:
Must have a High School Diploma/ GED
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.
PSI Pax, Inc. is an E-Verify Participant

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