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Help Psi Jobs (NOW HIRING)

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in ... We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in ... We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD

$16.50 - $21.25/hr

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in ... We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Pax

Junior Business Office Analyst (2923)

Indian Head, MD · On-site

$28.50 - $38/hr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency ...

PSI Services

AVP Business Development

Kansas City, MO · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI Services

AVP Business Development

Austin, TX · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI Pax

Business Analyst II

California, MD

$67.60K - $85.30K/yr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency ...

PSI Services

AVP Business Development

Harrisburg, PA · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI Pax

Senior Navy ERP Analyst (2916)

Patuxent River, MD · On-site

$99.10K - $131.30K/yr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Pax

Senior Navy ERP FI Module SME (2866)

Indian Head, MD · On-site

$98.60K - $124.90K/yr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency ...

PSI Services

AVP Business Development

Hartford, CT · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI

Family Law Attorney

Seattle, WA · Remote

If you are passionate about helping families navigate challenging legal situations and have a proven track record in family law, we encourage you to apply and become part of our dedicated team at PSI.

PSI

Family Law Attorney

Tacoma, WA · Remote

If you are passionate about helping families navigate challenging legal situations and have a proven track record in family law, we encourage you to apply and become part of our dedicated team at PSI.

PSI Services

AVP Business Development

Tallahassee, FL · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI Pax

Business Analyst III

California, MD

$42 - $57.75/hr

PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency ...

PSI Services

AVP Business Development

Albany, NY · Remote

$185K/yr

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are ...

PSI

Family Law Attorney

Spokane, WA · On-site +1

If you are passionate about helping families navigate challenging legal situations and have a proven track record in family law, we encourage you to apply and become part of our dedicated team at PSI.

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How much do help psi jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for help psi in the United States is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support Specialist, and why are they important?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly valuable. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and maintaining clear communication with users of varying technical abilities. To address these challenges, it's important to prioritize effective time management, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in user-friendly terms. Many teams also use ticketing systems and knowledge bases to streamline workflows and provide consistent support.

What are Help Psi roles?

Help Psi roles typically refer to positions within organizations or support groups that provide psychological assistance, emotional support, or mental health services. These roles may include counselors, psychologists, crisis helpline operators, or peer support specialists who help individuals cope with stress, anxiety, and other mental health challenges. The main goal of Help Psi professionals is to offer guidance, resources, and a listening ear to those in need, either in person, over the phone, or online.
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What job categories do people searching Help Psi jobs look for? The top searched job categories for Help Psi jobs are:
Help Psi jobs near you
Infographic showing various Help Psi job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,515 per year, or $21.4 per hour.
Help Desk Agent (On-call)(2887)

Help Desk Agent (On-call)(2887)

PSI Pax

Patuxent River, MD • On-site

$19.25 - $24.50/hr

Part-time

Posted 25 days ago

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.
PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD.
Duties & Responsibilities:
  • Provide Tier 1 technical assistance to computer program users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
  • Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
  • Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
  • Resolve incidents or requests as required.
  • Conduct customer satisfaction call backs and record results.
  • Attend ongoing Government-provided knowledge transfer and training sessions.
  • Stay abreast of all changes in standard operating procedures.
  • Utilize the Knowledge Management System to assist with call resolution.
  • Attend team meetings as required.

Required Qualifications
  • Must be able to attend an on-site four (4) week training program at NAS PAX River.
  • Less than three (3) years of experience performing work related to the functions in the job description.
  • Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
  • Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
  • Extensive knowledge and experience of customer service.
  • Good interpersonal, Problem-solving, and Time management skills.
  • Good written, oral, and interpersonal communication skills.
  • Strong attention to detail, organizational skills, and a commitment to quality.
  • Ability to conduct research into PC and software issues and products as required.
  • Eligibility to pass the required Government background check and obtain a public trust level Clearance.

Desired Qualifications:
Preferential consideration for applicants who have:
  • A current, active Non-NISP Clearance, Public Trust or higher-level US clearance

Education Requirements:
Must have a High School Diploma/ GED
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.
PSI Pax, Inc. is an E-Verify Participant

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