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Help Global Service Desk Jobs in Ohio (NOW HIRING)

ASMGi

Service Desk Technician

Cleveland, OH

$31.20K - $52K/yr

Service Desk Technician Would you like to join us in a growing, thriving tech company with the ... being helpful to them. A customer service, team-oriented focus is of utmost importance. The job ...

Pyramid Consulting

Service Desk Analyst

Columbus, OH · On-site

$19/hr

Immediate need for a talented Service Desk Analyst. This is a 36+ Months Contract opportunity and ... Will be looking for them to help maintain service levels; provide adequate customer service ...

vTech Solution

Service Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Service Desk Analyst Location: Columbus, OH 43221 Duration: 4+ months (Strong ... Help Desk technical Support and Call Center Support · 4 year college degree or equivalent ...

Huntington

Service Desk Analyst

Columbus, OH · Hybrid

$19.75 - $27/hr

The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

Would you like to help create the next major innovation in and around the payment landscape ... The Technology Service Desk hours of operations range from Monday through Friday 24 hour support.

Netpace

Help Desk Analyst 1

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst (HDA1) 100% On-site OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com ... Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses ...

Brookfield Properties

Analyst, Service Desk

Cleveland, OH · On-site

$50K - $60K/yr

The Analyst, Service Desk will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Ohio? For Help Global Service Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Ohio look for? The top searched job categories for Help Global Service Desk jobs in Ohio are:
What cities in Ohio are hiring for Help Global Service Desk jobs? Cities in Ohio with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
IT Service Desk Supervisor

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking a Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 5:00am - 2:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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