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Help Desk Jobs in Tappan, NY (NOW HIRING)

Help Desk

Manhattan, NY · On-site

$22 - $29.75/hr

Help Desk Medtown NYC Long Term Contract Work supporting our clients both as front-line helpdesk support, onsite client support and on implementation projects Support local desktop applications in a ...

Help Desk Technician

Paramus, NJ · On-site

$20.25 - $27.25/hr

Help Desk Technician Looking for a Help Desk Technician to provide front-line IT support for staff and end users. Candidates must be within driving distance of Paramus, NJ and have reliable ...

Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense ...

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

About the job Help Desk Technician Nebulon Dynamics Limited Who We Are: At Nebulon Dynamics , we believe in the power of technology to transform the world. As a leading engineering firm, we combine ...

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

Help Desk Technician

Manhattan, NY · On-site

$24.50 - $35/hr

Title: Help Desk Technician Location: New York, NY Position Type: Contract Compensation Pay Range:$24.50-$35.00 Per Hr Join our team in New York City as a Help Desk Technician on a contract basis.

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide ...

Help Desk Technician

Fairfield, NJ · On-site

$20 - $27.03/hr

Act as a 1st level support for the IS&T Help Desk. * Provides basic technical support for all systems users. * Administers user id's, passwords, privileges for various systems. * Order new equipment ...

Help Desk Technician

Fairfield, NJ · On-site

$20 - $27.03/hr

Act as a 1st level support for the IS&T Help Desk. * Provides basic technical support for all systems users. * Administers user id's, passwords, privileges for various systems. * Order new equipment ...

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

Senior Help Desk Associate At the NYC Department of Buildings, we are responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code ...

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

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Help Desk information

See Tappan, NY salary details

$12

$23

$34

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Tappan, NY is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

What job categories do people searching Help Desk jobs in Tappan, NY look for? The top searched job categories for Help Desk jobs in Tappan, NY are:
What cities near Tappan, NY are hiring for Help Desk jobs? Cities near Tappan, NY with the most Help Desk job openings:
Help Desk

$22 - $29.75/hr

Other

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Job description

Help Desk Medtown NYC Long Term Contract

Work supporting our clients both as front-line helpdesk support, onsite client support and on implementation projects

Support local desktop applications in a Windows based environment

Must know Citrix / ServiceNow/ Intune / Azure

Financial experience is a must

In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2016, 2012 R2 and Windows 7, 8.1 and 10 is required)

Knowledge and experience with Office 365

Experience supporting and setting up Office 365 users, accounts, configurations

Experience supporting mobile devices

In-depth knowledge of supporting Excel and add-ins a plus

Ability to communicate effectively and work in a team environment

Self-motivated, self-starter, and challenge-seeker