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Help Desk Jobs in Springfield, OH (NOW HIRING)

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Technical degree and/or equivalent experience * 2 years Help Desk and/or customer service experience * 2 years troubleshooting experience with service desk environments * Knowledge and/or experience ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform initial Tier 1 help desk functions, performing basic troubleshooting and providing front-line user support in accordance with Standard Operating Procedures (SOPs). Escalate complex or ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform initial Tier 1 help desk functions, performing basic troubleshooting and providing front-line user support in accordance with Standard Operating Procedures (SOPs). Escalate complex or ...

Fairfield Dayton North

Front Desk Agent

Vandalia, OH · On-site

$13.50 - $17/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Ivy Hospitality

Front Desk Agent

Vandalia, OH · On-site

$13.50 - $17/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH

$13.25 - $16.75/hr

  • PTO

Core Front Desk Responsibilities * Perform all check-in and check-out procedures efficiently and ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

$13.25 - $16.75/hr

  • PTO

Core Front Desk Responsibilities * Perform all check-in and check-out procedures efficiently and ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

Ivy Hospitality

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Hampton Inn Dayton Vandalia

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

New

Hilton Worldwide Holdings

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Hampton Inn Dayton Vandalia

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Springfield, OH

Help Desk information

See Springfield, OH salary details

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How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Springfield, OH?

The most popular types of Help Desk jobs in Springfield, OH are:

What job categories do people searching Help Desk jobs in Springfield, OH look for?

The top searched job categories for Help Desk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Help Desk jobs?

Cities near Springfield, OH with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

IT Service Desk Analyst

Wright-Patt Credit Union, Inc.

Beavercreek, OH • On-site

Full-time

Posted 11 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


** The shift for this position is 11:00 AM - 8:00 PM Monday - Friday. **
The IT Service Desk Analyst has the responsibility of responding to service requests via phone, email, etc., identifying/confirming Partner-Employee information, and creating service tickets with clear and thorough documentation. The position is also responsible for providing first level troubleshooting and problem resolution.
1) Answering and responding to Service Desk calls, emails and Portal tickets from internal Partner-Employees. (55%)
2) Performing basic technical support for all PC peripherals. (25%)
3) Facilitating some, PC and peripheral product procurement/repair. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Report gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%)
4) Support the Project Management Office (PMO) on IT related projects as assigned. (5%)
Required Skills
A. Specialized or Technical Knowledge and Skills: The IT Service Desk Analyst should have knowledge and understanding of basic networking and Windows environment fundamentals. Additional tasks performed include Active Directory password changes, Office 365 password changes, application password changes, etc. The following are required:
1) Excellent communication and customer service skills.
2) Diligence in reviewing and following internal processes and documentation.
3) Foster Partner-Employee relationships and maintain Partner-Employee satisfaction.
4) CompTIA training / certifications
5) Windows 10 experience
6) Microsoft Office Suite / Office 365 / Microsoft 365 experience
7) Valid driver's license and ability to operate a motor vehicle.
8) Ability to pass background check for Wright-Patterson Air Force Base (WPAFB) or Department of Defense (DoD) in order to acquire "Contractor" badge is required

What Wright-Patt Credit Union employees say

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