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Help Desk Jobs in Rosedale, MD (NOW HIRING)

PLANET AID INC

IT Help Desk Technician

Elkridge, MD · On-site

$23 - $25/hr

What You'll Do Help Desk & IT Support Duties * Respond to help desk tickets, phone calls, and emails, providing timely and professional first-line technical support * Troubleshoot and resolve ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

USM

Helpdesk Analyst

Baltimore, MD

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. * General ...

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Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Rosedale, MD?

The most popular types of Help Desk jobs in Rosedale, MD are:

What job categories do people searching Help Desk jobs in Rosedale, MD look for?

The top searched job categories for Help Desk jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Help Desk jobs?

Cities near Rosedale, MD with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Rosedale, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

26-2280: Help Desk Specialist - Baltimore, MD

Navitas

Baltimore, MD • On-site

Full-time

Re-posted 16 days ago

Job description

Help Desk Specialist
Job ID#: 26-2280
Clearance: N/A
Location: Baltimore, MD
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You'll Do:
Navitas is seeking a skilled Help Desk Specialist to provide technical support and end-user assistance within a large-scale enterprise IT environment supporting the Maryland Department of Health (MDH). This individual will serve as the first point of contact for troubleshooting desktop hardware, software, printer, server, and network-related issues while supporting enterprise systems, infrastructure operations, and Help Desk services.
The ideal candidate will possess strong experience supporting Microsoft Windows environments, Active Directory administration, server management, and customer-focused Help Desk operations. This role requires excellent communication skills, technical troubleshooting expertise, and the ability to provide responsive and effective technical support within a fast-paced enterprise environment.
Responsibilities will include but are not limited to:
  • Provide telephone, remote, and in-person technical support for desktop systems, enterprise applications, network connectivity, and end-user technology issues.
  • Serve as the initial point of contact for troubleshooting PC hardware, software, printer, server, and network-related problems.
  • Install, configure, maintain, troubleshoot, and repair network software, servers, operating systems, and network utilities to minimize user downtime and maintain operational continuity.
  • Maintain enterprise systems in compliance with Maryland Department of Health (MDH), Office of Enterprise Technology (OET), and Maryland Department of Information Technology (DoIT) security standards, policies, and best practices.
  • Create and deploy scripts, automation solutions, and technical processes to improve operational efficiency and streamline support activities.
  • Administer and maintain Active Directory environments including user accounts, group policies, organizational units, permissions, replication, and enterprise directory services.
  • Configure, install, maintain, troubleshoot, and repair enterprise hardware and communication equipment including:
    • Servers
    • Switches
    • Hubs
    • Modems
    • Printers
    • Fax equipment
    • Network cabling
    • Presentation systems
    • Video conferencing equipment
    • Specialized digital devices
  • Respond to Help Desk and Service Desk requests while documenting troubleshooting activities, resolutions, installation procedures, and user support activities.
  • Adhere to established Service Level Agreements (SLAs), operational procedures, and customer support standards.
  • Consult with users and stakeholders to identify technical requirements and recommend effective hardware, software, and infrastructure solutions.
  • Prepare and maintain technical documentation, installation procedures, support materials, inventory records, and user support documentation.
  • Maintain centralized inventory and asset management records for enterprise hardware, software, and user technology resources.
  • Support server administration, infrastructure operations, hardware maintenance, and enterprise technology deployments.
  • Collaborate with infrastructure, networking, security, and application support teams to resolve operational and technical issues.
  • Provide end-user training, technical guidance, and operational support as needed.
What You'll Need:
  • Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or related technical discipline required.
  • 3+ years of equivalent experience in a related technical field may be substituted in lieu of degree requirements.
  • 5+ years of experience within a business IT environment supporting PC hardware, enterprise applications, or client/server environments.
  • 5+ years of comprehensive experience supporting PC operating systems including Windows environments and Help Desk operations.
  • 5+ years administering large-scale Active Directory environments.
  • 3+ years managing server hardware and software utilizing Microsoft Server operating systems.
  • 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment.
  • Strong knowledge of:
    • Networking concepts
    • OSI/OST model
    • TCP/IP
    • DNS
    • DHCP
    • Active Directory
    • User, computer, and group administration
    • Active Directory replication
    • Server administration
    • Hardware troubleshooting and repair
    • Windows Server operating systems
  • Demonstrated ability to communicate effectively both orally and in writing.
  • Strong customer service orientation with the ability to support users in fast-paced enterprise environments.
Set yourself apart:
  • Microsoft certifications such as:
    • Microsoft Certified: Windows Server Hybrid Administrator Associate
    • Microsoft Certified Systems Administrator (MCSA)
    • Microsoft Certified Solutions Associate/Expert (MCSA/MCSE)
  • Experience supporting Maryland State Government or other public sector enterprise environments preferred.
  • Familiarity with ITIL processes, service management frameworks, and enterprise ticketing systems.
  • Experience supporting enterprise security compliance, endpoint management, and infrastructure modernization initiatives.
  • Knowledge of scripting and automation technologies including PowerShell or related tools preferred.

The pay range provided is a good-faith estimate and represents the range the company reasonably expects to pay for this position at the time of posting. Individual compensation may vary based on skills, experience, education, certifications, geographic location, and business needs.
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

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