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Help Desk Jobs in Rosedale, MD (NOW HIRING)

HOLLY POULTRY

Help Desk Tier 1 (47709)

Hanover, MD · On-site

$19.75 - $26.50/hr

Respond promptly to help desk tickets and phone requests. * Troubleshoot basic hardware, software, and network issues. * Reset passwords and manage user account access. * Install and configure ...

USM

Help Desk Analyst Tier 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

HDI Customer Service Representative or an A+ certification • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience • Experience with Windows ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

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Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rosedale, MD? The most popular types of Help Desk jobs in Rosedale, MD are:
What job categories do people searching Help Desk jobs in Rosedale, MD look for? The top searched job categories for Help Desk jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Help Desk jobs? Cities near Rosedale, MD with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rosedale, MD as of June 2026, with employment types broken down into 70% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.
Help Desk Specialist I (HD1) (Government)

Help Desk Specialist I (HD1) (Government)

AT and T

Columbia, MD • On-site

$80K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 702 frontline employees who took The Breakroom Quiz

37th of 78 rated telecommunications companies

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.
AT&T has an opening for a Help Desk Specialist to support Public Sector Solutions.
The job duties of the Help Desk Specialist are as follows:
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.
  • Rotating Shift work position, 365 days a year, 7 days a week.
  • Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
  • Document and communicate outage information to co-workers and customers.
  • Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed.
  • Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
  • Provide basic instructions on how to use services to both external and internal customers.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
One (1) year of demonstrated Help Desk experience required with a Bachelor's degree. Minimum three (3) years of Help Desk experience with an Associate degree. Minimum five (5) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.
  • Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+).

Ready to join our team? Apply today!
Our Help Desk Specialist I (Government) earns between $80,000 - $109,600 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Columbia, Maryland
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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