ZipRecruiter

Log In

1

Help Desk Jobs in Rosedale, MD (NOW HIRING)

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

CARCHEX

IT Help Desk Associate

Cockeysville, MD

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: Oversee daily end user system ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Serves as primary point of contact for all users in a help desk environment. * Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

HDI Customer Service Representative or an A+ certification • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience • Experience with Windows ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Rosedale, MD

Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rosedale, MD? The most popular types of Help Desk jobs in Rosedale, MD are:
What job categories do people searching Help Desk jobs in Rosedale, MD look for? The top searched job categories for Help Desk jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Help Desk jobs? Cities near Rosedale, MD with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Rosedale, MD as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.
IT Help Desk Associate

IT Help Desk Associate

CARCHEX LLC

Cockeysville, MD • On-site

$22 - $26/hr

Full-time

Posted 23 days ago

Job description

Description:

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.


Essential Responsibilities:

· Oversee daily end user system operation to address and resolve technical issues

· Provide technical support to troubleshoot hardware and software issues

· Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance

· Assist IT team with employee help desk tickets

· Maintain detailed documentation of all user requests and the steps taken for resolution.

· Perform various tasks as requested by the IT team

· Learn new support technology as required

· Triage issues and escalate to management as needed.

· Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

· Perform IT audits covering user account, licensing, hardware inventory etc.

Requirements:

Qualifications:


· Bachelor’s Degree or equivalent work experience

· A minimum of 1 year Help Desk experience

· Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).

· Hands-on experience with both hardware and software troubleshooting

· Strong communication skills and the ability to work with different levels of employees.

· Strong problem solving and analytical skills.

· Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.


Compensation: $22.00 - $26.00 Hourly, based on experience


Work Schedule:

Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE


FLSA Status: Non-Exempt