ZipRecruiter

Log In

1

Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Albuquerque, NM · On-site

$15.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Albuquerque, NM · On-site

$15.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Dave & Buster's

Front Desk/Host

Albuquerque, NM · On-site

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

next page

Showing results 1-20

People also search for

All JobsHelp Desk JobsHelp Desk Jobs in Rio Rancho, NM

Help Desk information

See Rio Rancho, NM salary details

$12

$21

$32

How much do help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk in Rio Rancho, NM is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rio Rancho, NM? The most popular types of Help Desk jobs in Rio Rancho, NM are:
What are popular job titles related to Help Desk jobs in Rio Rancho, NM? For Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Rio Rancho, NM look for? The top searched job categories for Help Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Desk jobs? Cities near Rio Rancho, NM with the most Help Desk job openings:
Help Desk jobs near you
Mobility Technician

Mobility Technician

Edgewater Federal Solutions

Albuquerque, NM

$17.75 - $23.50/hr

Other

Posted 18 days ago

Job description


Mobility Technician
Job Locations
US-NM-Albuquerque
ID
2026-4594
Category
Information Technology
Type
Full Time
Overview

Edgewater Federal Solutions is seeking a Mobility Technician to support a major national laboratory.

The successful candidate shall set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services. These services include delivering technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance.

Responsibilities
    Assist in the daily operation of Intune and Microsoft Authenticator to maintain security on mobile devices.
  • Pull web based reports from ICK, Verizon, and Intune, in order to report on the number of active & suspended devices on site that are in currently in production.
  • Assist in deploying/provisioning security & device management policies to all mobile devices for approved users.
  • Assist end users via telephone, e-mail, or by appointment with questions, problems & requests regarding mobile devices.
  • Train end-users on Mobile device technology.
  • Provide quarterly training to internal groups, as well as end user presentations.
  • Remain current on industry and/or technology foundations in order to provide new, updated information to customers, and the IT Support Team, which may include personnel supporting Mobile Devices, Technical Development, the Help Desk, & Cyber Security.
  • Participate in Pilot Programs & be involved in testing, as well as reporting (using Excel, Remedy, PowerPoint, etc.).
  • Other duties as necessary.
Qualifications
  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance; U.S. Citizenship is required.

Required Skills:

  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM

*Telecommuting, or hybrid work, will be considered on a case by case basis at the discretion of the service manager

Desired:

  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

Apply