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Help Desk Jobs in Columbus, MS (NOW HIRING)

WCBI

Evening Anchor

Columbus, MS · On-site

... the desk. Our commitment is to tell our viewers' stories in our shows and across our digital ... You will produce or help produce an informational, accurate, and well-paced show. We want a ...

Chick-fil-A

Front of House Team Member

Columbus, MS · On-site

$10/hr

Loves Serving and Helping Others Applicants must be able to: * Smile * Create and Maintain Eye Contact * Make Emotional Connections with Guests * Honors and encourages others to follow the visions ...

Chick-fil-A

Front of House Team Member

Columbus, MS · On-site

$10/hr

Loves Serving and Helping Others Applicants must be able to: * Smile * Create and Maintain Eye Contact * Make Emotional Connections with Guests * Honors and encourages others to follow the visions ...

Fast Pace Health

Nurse (LPN or RN)

Columbus, MS · On-site

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... desk, patient and office space and assistance with other team members to achieve a strong ...

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All JobsHelp Desk JobsHelp Desk Jobs in Columbus, MS

Help Desk information

See Columbus, MS salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Columbus, MS is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Columbus, MS?

The most popular types of Help Desk jobs in Columbus, MS are:

What cities near Columbus, MS are hiring for Help Desk jobs?

Cities near Columbus, MS with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Columbus, MS as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,056 per year, or $22.6 per hour.

Customer Service Representative (Teller)

Citizens National Bank

Macon, MS • On-site

$14.25 - $19.25/hr

Other

Re-posted 17 hours ago

Job description

Job Description
Customer Service Representative I
Classification: Non-Exempt
Reports to: Customer Service Representative Supervisor
Summary/Objective
The Customer Service Representative (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR establishes relationships with customers and provides services that help customers achieve their financial dreams.
Essential Functions

  1. Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
  2. Adheres to the bank's Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
  3. Safeguards the bank's assets by efficiently operating a cash drawer while following the bank's policies and procedures and adhering to the Bank Operations Manual.
  4. Assists with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
  5. Continued education of regulations, policies, procedures and product knowledge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.
Physical Demands
  1. Prolonged periods working at a desk.
  2. Must be able to transport up to 30 pounds at a time.
  3. May need to stand for long periods of time.
  4. Occasional bending, stooping, and stretching.
  5. Must be able to assist customers throughout branch.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary according to the branch location. May include Saturdays.
Travel
Minimal travel is expected for this position with the exception of float CSRs.
Required Education, Experience, and Skills
  1. High School graduate or GED.
  2. Working knowledge of computer software.
  3. High energy with strong interpersonal, oral and written communication skills.
  4. Works well in a team environment.
Preferred Education and Experience
  1. Customer service, cash handling or sales experience.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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