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Help Desk Jobs in Florence, MS (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

They are seeking a Help Desk Support Technician to provide all levels of IT support to their customer base, focusing on desktop/laptop repair, troubleshooting, and support for O365 Applications.

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

The Help Desk Support Technician will focus on providing IT support to customers, including troubleshooting and assisting with software and hardware issues. Responsibilities : • Providing all ...

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

Russell Tobin

Information Technology Help Desk

Pearl, MS · On-site

$22.08/hr

Important Details: Job Title: Integration Tech I - 37535099 Employment Type: 3 + Months (High Possibility of Extension or Conversion to fulltime based on individual performance and clients need ...

New

Stellar Professionals LLC

Helpdesk Analyst

Jackson, MS · On-site

$17.75 - $24.50/hr

This role provides comprehensive on-site hardware, software, and end-user help desk support across desktop PCs, laptops, printers, monitors, and mobile devices within the MDAH network environment.

New

S R INTERNATIONAL INC

Desktop Support Technician

Jackson, MS · On-site

$19 - $24.25/hr

Respond to help desk requests through phone, chat, and in-person support. * Log, track, troubleshoot, and resolve issues using ticketing systems. * Set up new workstations and support employee ...

New

Skywalk Global

Client Support Technician

Jackson, MS · On-site

$18.75 - $25.75/hr

Handle help desk tickets, user onboarding/offboarding, accounts, permissions, and IT inventory. * Requires 1 4 years of IT support experience, basic networking knowledge, strong customer service, and ...

New

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Help Desk information

See Florence, MS salary details

$9

$16

$24

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Florence, MS is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.85 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Florence, MS?

The most popular types of Help Desk jobs in Florence, MS are:

What cities near Florence, MS are hiring for Help Desk jobs?

Cities near Florence, MS with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Florence, MS as of August 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,939 per year, or $16.8 per hour.

Help Desk Technician

Ruri Software Technologies LLC

Jackson, MS • On-site

$25/hr

Full-time

Re-posted 20 days ago

Job description

Role : Help Desk Support Technician
Location : Jackson, MS - Onsite
Relocation is accepted
$25/ hr on W2
role will focus on providing all levels of support to our customer base, both remotely and onsite. The candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. The candidate must also have excellent communication skills.
Must Have Skills:
3+Years experience Required
Experience working in a help desk environment
Experienced with providing support for M365 Applications
Experience providing remote assistance using various platforms
Experience in desktoplaptop troubleshooting, and software installation
Hardware Implementation and Deployment
Basic Active Directory Management

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