Logistics Dispatcher
Bay Springs, MS · On-site
Previous experience in dispatch operations, telecommunications, scheduling, logistics, or help desk tasks is preferred.
Logistics Dispatcher
Bay Springs, MS · On-site
Previous experience in dispatch operations, telecommunications, scheduling, logistics, or help desk tasks is preferred.
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Information Technology Professional
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Medical
Dental
Vision
Retirement
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
PATIENT EXPERIENCE SPECIALIST - CLINIC FLOAT POOL
Magee, MS · On-site
$12.25 - $15.50/hr
... desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting. We are looking for someone who can float to various clinics in Magee, Laurel ...
PATIENT EXPERIENCE SPECIALIST - CLINIC FLOAT POOL
Magee, MS · On-site
$12.25 - $15.50/hr
... desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting. We are looking for someone who can float to various clinics in Magee, Laurel ...
Help Desk information
See Raleigh, MS salary details
$10.45 - $12.02
2% of jobs
$12.02 - $13.60
6% of jobs
$13.60 - $15.18
12% of jobs
$15.62 is the 25th percentile. Wages below this are outliers.
$15.18 - $16.75
17% of jobs
The median wage is $18.02 / hr.
$16.75 - $18.33
16% of jobs
$18.33 - $19.91
16% of jobs
$20.70 is the 75th percentile. Wages above this are outliers.
$19.91 - $21.48
12% of jobs
$21.48 - $23.06
7% of jobs
$23.06 - $24.64
6% of jobs
$24.64 - $26.21
3% of jobs
$26.21 - $27.79
2% of jobs
$10
$18
$27
How much do help desk jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for help desk in Raleigh, MS is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.30 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What cities near Raleigh, MS are hiring for Help Desk jobs?
Cities near Raleigh, MS with the most Help Desk job openings:
Full-time
Posted 6 days ago
Job description
Description
BASIC JOB SUMMARY:
The overall purpose of this job is to use logistics in prioritizing and assigning tickets to the appropriate field technicians. The person in this position will develop processes to create operational efficiencies and ensure customer satisfaction and improve their TEC experience. The Logistics Dispatcher will analyze data and metrics to identify problem areas and work closely with the Operations Support Manage to escalate and work toward resolution and perform a variety of tasks. Successful use of a wide degree of creativity and latitude is expected.
The Logistics Dispatcher is expected to adhere to regulations, Company policies and values, and to represent themselves and the Company in a positive and productive manner.
Adherence to all standard operating procedures, safe work practices as found in the TEC Safety Handbook, and OSHA guidelines is essential to promote safety of all employees.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties as required by the company.
OTHER JOB FUNCTIONS:
Requirements
Job Qualifications:
Education - High school diploma or GED is required. Associate Degree in Technology is preferred.
Knowledge/Skills/Abilities - This position requires excellent computer skills, organizational skills, clerical skills including keyboard proficiency, and efficient, professional written and verbal communication skills. Advanced knowledge and ability to work with TEC's operation systems such as for word processing, spreadsheet, and presentations is required.
A minimum of one (1) year related experience is required. Previous experience in dispatch operations, telecommunications, scheduling, logistics, or help desk tasks is preferred.
BASIC JOB SUMMARY:
The overall purpose of this job is to use logistics in prioritizing and assigning tickets to the appropriate field technicians. The person in this position will develop processes to create operational efficiencies and ensure customer satisfaction and improve their TEC experience. The Logistics Dispatcher will analyze data and metrics to identify problem areas and work closely with the Operations Support Manage to escalate and work toward resolution and perform a variety of tasks. Successful use of a wide degree of creativity and latitude is expected.
The Logistics Dispatcher is expected to adhere to regulations, Company policies and values, and to represent themselves and the Company in a positive and productive manner.
Adherence to all standard operating procedures, safe work practices as found in the TEC Safety Handbook, and OSHA guidelines is essential to promote safety of all employees.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties as required by the company.
- Occasional travel for Company related work using a personal vehicle or a company vehicle, therefore, a valid personal driver's license and adequate insurance coverage on the personal vehicle is required at all times
- Receive, organize, and process service orders
- Correctly building, provisioning, and closing digital service line (DSL) and fiber service orders
- Interface with customers to schedule a technician repair or install dispatch
- Schedule, coordinate, and communicate internal timelines within the service order process to meet or exceed service delivery key performance indicators (KPI)
- Track and report operational workflows, maintain records of results and feedback
- Analyze data and metrics to identify efficient and problem areas; work with Operations Support to Manager to resolve problems
- Administer and recommend changes for various processes to ensure escalation of operational efficiency
- Serve as a technical resource in projects and initiatives to ensure successful project implementation
- Maintain and enhance various reports for Operations
- Assist other TEC areas in maintaining service availability and tracking of service order status through applicable TEC systems
- Assist other TEC areas to assess service availability for sales requests through TEC's online portal for addresses not available
OTHER JOB FUNCTIONS:
- May receive and process special circuit, hosted private branch exchange (HPBx), and other unique incumbent local exchange carrier (ILEC) and competitive local exchange carrier (CLEC) service orders
- Special nonrecurring projects as requested by management or other departments
- Other projects and tasks as assigned
Requirements
Job Qualifications:
Education - High school diploma or GED is required. Associate Degree in Technology is preferred.
Knowledge/Skills/Abilities - This position requires excellent computer skills, organizational skills, clerical skills including keyboard proficiency, and efficient, professional written and verbal communication skills. Advanced knowledge and ability to work with TEC's operation systems such as for word processing, spreadsheet, and presentations is required.
A minimum of one (1) year related experience is required. Previous experience in dispatch operations, telecommunications, scheduling, logistics, or help desk tasks is preferred.